Customer Service Representative I
Sport and Wellness

As the first point of contact within Sport and Wellness, the Customer Service Representative I is responsible for providing high quality front-line service and creating a welcoming environment that promotes a sense of belonging for students, employees and public. This position is 5:30am – 1:30pm with some flexibility required.

Major responsibilities include:
• Monitoring and coordinating access in to the facility
• Responding to customer inquiries, concerns and complaints
• Managing the registration process for memberships, programs and services, includes the sale of pro-shop items
• Conducting accurate financial transactions
• Having a thorough understanding of the programs and services offered at Sport and Wellness and the ability to recommend appropriate services to meet patron needs
• Facilitating facility and equipment set-up etc. for rentals, events and drop in usage
• Collaborating with other departments
• Providing laundry service, maintaining a safe facility and responding to emergency situations

Successful candidate will:
• Have experience in customer service, financial transactions and the fitness and physical education environments
• Current in the following certifications
o Standard First Aid
o Oxygen Therapy Certificate
• Have good interpersonal, organizational, problem solving and time management skills
• Have high attention to detail and be a capable multi-tasker
• Be able to work well in a fast paced environment with a diverse range of clients and colleagues and respond well under pressure
• Have the ability to set up equipment (which includes bending and lifting) and able to stand for extended periods of time
• Be flexible, self-motivated and able to work independently

Assets include:
• Working knowledge of Class and GroupWise
• A post-secondary diploma, preferably in physical education and/or public relations

This position is included under the MacEwan Staff Association Collective Agreement.

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Category Full-Time Continuing with the need for flexibility in hours
Salary $36,796 to $47,835 per annum
Closing Date Sunday, July 20th, 2014
Competition No. 14.07.099
Apply In Person/By Mail MacEwan University
Human Resources Department
University Services Centre
Rm. 10-600, 10700 - 104 Avenue
Edmonton AB T5J 4S2

Fax: (780) 497-5430
Apply Online Apply Now

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment and used to manage the staffing program of Grant MacEwan University. This information is collected, used and protected under the authority of and in accordance with the provisions of the Alberta Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Assistant Director, Human Resources, Human Resources Department, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.