Technology Support II
Chief Information Officer
The MacEwan Technology Support Desk is seeking a candidate for the Technology Support II position. The Technology Support Desk is the single point of contact for all computer and instructional technology support at MacEwan. This position provides technology support to all students, staff and faculty via phone, walk up and email.
As a senior member of the Support Desk team the incumbent is responsible for prioritizing, documenting, resolving and following up on end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as collaboration with other team members and departments. This position is also responsible for developing knowledge databases, help sheets, frequently asked questions lists as well as training and support of other support team members.
This is a 1 year term position consisting of 35 hours per week. Availability for evening and weekends is required.
Requirements:
• Extensive desktop and server operating systems experience, including Windows XP, Windows 7, Novell and GroupWise
• Experience in supporting PeopleSoft an asset
• Advanced working knowledge of personal computer software packages (e.g. Microsoft Office), as well as demonstrated understanding of various productivity and educational application software
• Experience with computer information systems, network technologies and other IT related concepts (Configuration Management, Incident Management, Problem Management, etc.)
• Proven ability to present ideas in user-friendly language
• Demonstrated problem solving, analytical and multi-tasking skills
• Ability to work well as a member of a team as well as with technical and administrative representatives of other departments within the college
• Demonstrated strong organizational skills and problem solving abilities with a focus on providing exceptional customer service.
All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
This position is included under the MacEwan Staff Association Collective Agreement.
All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
| Category | Full-Time Term (1 Year) |
| Salary | $43,701 to $56,812 per annum |
| Closing Date | January 3, 2013 |
| Competition No. | 12.11.300 |
| Apply In Person/By Mail |
MacEwan University Human Resources Department University Services Centre Rm. 10-600, 10700 - 104 Avenue Edmonton AB T5J 4S2 Fax: (780) 497-5430 |
Apply Online | Apply Now |
Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment and used to manage the staffing program of Grant MacEwan University. This information is collected, used and protected under the authority of and in accordance with the provisions of the Alberta Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Assistant Director, Human Resources, Human Resources Department, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.
