Student Affairs Technician II
Career Development and Experiential Learning

MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences. Our culture is focused on learner-centered teaching, and on providing opportunities for students to grow and achieve.

The university provides a transformative education in a creative, collaborative and supportive learning environment. 19,000 full- and part-time students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include preparation for university and college, English as an Additional Language, professional and personal development courses and workshops, corporate training and the Alberta College Conservatory of Music.

The Department of Career Development and Experiential Learning, Student Affairs Division, invites applications for one full-time probationary appointment called Student Affairs-Technician II.

The successful candidate is responsible for the following tasks:
• Serving as the secondary end-user support for specific software applications and portals
• Providing support for small groups of faculty or staff including facilitating workshops in the classroom, so that they are comfortable using the systems.
• Resolving issues effectively and in a timely fashion
• Creating user online information tools such as fast facts, blogs and updates.
• Providing assistance for co-op, field placement, co-curricular or career portals (Orbis) plus case management software in Wellness and Psychological Services. These will be key areas of responsibility.
As a member of the Career Development and Experiential Learning team in Student Affairs, the incumbent will work as a team member with colleagues to provide quality service in a positive manner, providing resources, support and information toward student success.

Candidates should have demonstrated history of helping diverse adults understand why, when and how to access technology-accessible information and solutions as well as the ability to design and review a process or workflow. They will offer clear, people-friendly, technological solutions to enhance service or overcome issues. The candidates should be advanced users of Microsoft Office and Windows 7 or higher. They should be self-directed learners, and passionate about learning new technology versions and systems as they are needed. Applicants must know or have the ability and interest to master aspects of our current PeopleSoft and Orbis portal system.

Demonstrated success working within a multidisciplinary team, applying exceptional communication and problem solving skills, modelling flexibility, showing initiative and process thinking or mapping are also critical.

Ideal candidates will have a Bachelor’s or Applied Degree in information technology, education, communication, arts or related areas. Experience in customer service or support in a post-secondary area where accuracy, privacy and data integrity is a must.

When you become part of the MacEwan team, you will enjoy a competitive salary, and:

• Generous vacation time
• Secure pension plan
• Excellent benefits package
• Effective recognition and retention programs
• Continuous learning culture
• Opportunities for career growth

You can view the benefits using this link:

This position is included under the MacEwan Staff Association collective agreement

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Category Full-time Continuing
Salary $45,922 to $59,699
Closing Date September 4, 2015
Competition No. 15.08.096
Apply In Person/By Mail MacEwan University
Human Resources Department
University Services Centre
Rm. 10-600, 10700 - 104 Avenue
Edmonton AB T5J 4S2

Fax: (780) 497-5430
Apply Online Apply Now

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment and used to manage the staffing program of MacEwan University. This information is collected, used and protected under the authority of and in accordance with the provisions of the Alberta Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Assistant Director, Human Resources, Human Resources Department, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.