Desk Services Agent
Student Residence

Psssst! Hey you!...Yes- YOU! Are you tired of your current job and need a change? Are you looking for a great place to work where no day is ever the same? Do you have experience in the hotel industry or with customer service? Do you enjoy being busy, working with great people, being organized and like getting thing done? Do you have a passion for customer service, helping others and like to meet people from all over the world? Have you ever thought about working in Residence at MacEwan University? Well you should!

MacEwan University is a multi-campus environment offering degree, diploma, certificate, applied degrees, university transfer, post-diploma, continuing education, on-line education as well as planning for undergraduate degree completion.

Opened in September 2005, the MacEwan Residence houses nearly 900 students in a variety of bachelor, 2 bedroom and 4 bedroom suite-style units. We are currently recruiting for the position of Desk Services Agent. This is a full time continuing position.

Reporting to the Housing Coordinator, the Desk Services Agent is responsible for providing front line service to the campus community, residents, and casual and conference guests. Specific duties include providing superior customer service while responding to inquiries at the counter, on the telephone or via email, checking in/out guests, issuing keys, signing out equipment, receiving and processing various forms and referring guests and students as appropriate. Other duties include general office duties, responding to student/guest issues, training and development of student staff, producing various reports and coordinating residence tours.

Interested applicants should have a post secondary diploma in a related field such as travel and tourism or hotel management as well as a minimum of two (2)years experience in a customer service related position . Experience in the hospitality industry, particularly a post-secondary housing environment, would be an asset. Equivalencies may be considered.

The successful incumbent will have excellent communication skills, strong organizational and prioritization skills as well as superior customer service skills. Applicants must also have the ability to work independently in an open office environment, complete work in an accurate and thorough manner while paying attention to detail, maintain confidentiality and deal with situations in a professional, service oriented and tactful manner. The successful candidate will be a team player who can work flexible and varied hours and handle stress effectively. Candidates also need to have working knowledge of Microsoft office including Word, Access and Excel. Working knowledge of StarRez would be an asset.

This position is included under the MacEwan Staff Association Collective Agreement

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Category Full Time Continuing
Salary $38,854 to $44,010 per annum
Closing Date May 9, 2014
Competition No. 14.04.054
Apply In Person/By Mail MacEwan University
Human Resources Department
University Services Centre
Rm. 10-600, 10700 - 104 Avenue
Edmonton AB T5J 4S2

Fax: (780) 497-5430
Apply Online Apply Now

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment and used to manage the staffing program of Grant MacEwan University. This information is collected, used and protected under the authority of and in accordance with the provisions of the Alberta Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Assistant Director, Human Resources, Human Resources Department, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.