Dispatch Officer
Security Services, University Services

MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences – ours is a connected culture that focuses on learner-centred teaching, and on providing opportunities for students to grow and achieve.

The university provides a transformative education in a creative, collaborative and supportive learning environment. 19,000 full- and part-time students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include preparation for university and college, English as a Second Language, professional and personal development courses and workshops, corporate training and the Alberta College Conservatory of Music.

Security Services has the primary responsibility for the safety and security of their staff and students at MacEwan University. This department has an exciting opportunity for a Dispatch Officer who enjoys a combination of security officer, office administration, and customer service duties. The Dispatch Officer is responsible in providing support to the university using the Communications function of MacEwan Security Services.

In this position, the incumbent will be involved in taking in complaints, dispatching services, answering emergency calls, and providing assistance to students and staff at the front counter and over the telephone. Other duties include the write up of witness statements; recover lost items; promote participation on security awareness programs to the university constituents; provide support to Parking Services, as well as assist security officers in emergency and medical response situations. To be successful in this position, the incumbent will be proficient in Microsoft Office, and is able to operate various computer software programs to monitor all plant systems and close circuit televisions.

The ability to make critical and quick decisions in emergency situations, working under pressure and strong written and verbal communication skills will make the candidate successful in this position.

The ideal candidate will have a minimum of a grade 12 diploma, along with a minimum of one year of customer service experience in telephone or radio communication. Equivalencies will be considered. Preference will be given to candidate with a certificate or diploma related to Emergency Communications, current first aid, and level ‘C’ CPR.

This position has rotating shift work covering 24 hours a day, 365 days of the year.

For further information please contact Raymond Boudreau, Director, Security Services by phone at 780-633-3611.

When you become part of the MacEwan team, you will enjoy a competitive salary, and:

• Generous vacation time
• Secure pension plan
• Excellent benefits package
• Effective recognition and retention programs
• Continuous learning culture
• Opportunities for career growth

You can view the benefits using this link:

Thank you for your interest in employment with MacEwan University. We will be reviewing all applications to select the candidates whose qualifications and experience most closely meet our needs. Only applicants selected for interviews will be contacted.

For general inquiries, please contact us at

This position is included under the MacEwan Staff Association Collective Agreement.

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Category Full-Time Continuing
Salary $42,136 to $54,777 per annum
Closing Date Friday, March 27, 2015
Competition No. 15.02.020
Apply In Person/By Mail MacEwan University
Human Resources Department
University Services Centre
Rm. 10-600, 10700 - 104 Avenue
Edmonton AB T5J 4S2

Fax: (780) 497-5430
Apply Online Apply Now

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment and used to manage the staffing program of Grant MacEwan University. This information is collected, used and protected under the authority of and in accordance with the provisions of the Alberta Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Assistant Director, Human Resources, Human Resources Department, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.