Administrative Support IV
Parking, Print & Mail Services

MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences – ours is a connected culture that focuses on learner-centred teaching, and on providing opportunities for students to grow and achieve.

The university provides a transformative education in a creative, collaborative and supportive learning environment. Approximately 12,000 students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include preparation for university and college, English as a Second Language, professional and personal development courses and workshops, corporate training and the Alberta College Conservatory of Music

Under the supervision of the coordinator, Parking, Print and Mail Services, the administrative support IV is accountable for providing administrative support, accurate bookkeeping and quality front-line customer service through multiple channels including email, telephone and in-person. This position is the first point of contact to respond to escalations including but not limited to ticketing, equipment failures and payment issues, and is the first point of contact in the absence of the coordinator, Parking, Print and Mail Services.

• Intermediate skills in Microsoft (Word, Excel, PowerPoint) and intermediate to advanced knowledge of PeopleSoft
• Ability to work with people under a variety of circumstances and remain calm to de-escalate intense situations
• Experience and working knowledge of databases
• Excellent written and verbal communication skills
• Proven customer problem resolutions skills
• Able to work with limited supervision
• Accurate data entry skills
• Organization skills and the ability to meet deadlines
• Attention to detail and accuracy
• Basic financial accounting and bank reconciliation skill

The successful candidate should have a minimum college diploma (2 years) and a minimum of three (3) years related experience in a busy parking, banking, or comparable cash office/customer service environment with proven experience in supervisory or intermediate administrative role. Proven experience in cash, debit and credit card transactions is required. Equivalencies will be considered.

This position is open to internal candidates only.

When you become part of the MacEwan team, you will enjoy a competitive salary, but the rewards keep coming. Our total compensation package includes:

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Excellent benefits package
• Effective recognition and retention programs
• Continuous learning culture
• Opportunities for career growth

You can view the benefits using this link:

This position is included under the MacEwan Staff Association collective agreement.

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Category Full-Time Continuing
Salary $45,021 to $58,528 per annum
Closing Date Friday, November 21, 2014
Competition No. 14.11.165
Apply In Person/By Mail MacEwan University
Human Resources Department
University Services Centre
Rm. 10-600, 10700 - 104 Avenue
Edmonton AB T5J 4S2

Fax: (780) 497-5430
Apply Online Apply Now

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment and used to manage the staffing program of Grant MacEwan University. This information is collected, used and protected under the authority of and in accordance with the provisions of the Alberta Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Assistant Director, Human Resources, Human Resources Department, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.