Registered Programs
Refers to any regularly scheduled program that requires participants to register and pay a fee prior to participating.
48+ Hours Before: A full refund will be granted on all cancellation/withdrawal requests.
47–24 Hours Before: A full refund, minus a $10 administration fee.
Less than 24 Hours Before: A pro-rated refund (the first class of registered programs will be forfeited) plus a $10 administration fee.
Rescheduling Personal Training and Private Swim Lessons
A session may be rescheduled once without penalty as long as the client provides a minimum of 24 hours notice. Rescheduling requests received less than 24 hours prior to the start of a session will result in the session being forfeited and the client being charged the full value of the session. Any subsequent requests will be charged a $10 administration fee and must be received more than 24 hours prior to the start of the session.
Transfer Policy
Patrons may transfer from one program to another, granted space is available in the requested program, with the consent of the program supervisor. Cancellations or Withdrawal due to Medical Reasons: Cancellations or withdrawals requested for medical reasons will be granted and pro-rated (at the discretion of the program supervisor) when accompanied by a doctor’s note.
Memberships
All withdrawn/cancelled memberships are refunded a pro-rated amount of the payment. All cancellation/withdrawal requests must be received either in person or by email at: accessdesk@macewan.ca. No cancellations can be accepted over the phone.
