Cancellation Policy

Fitness and Aquatic Registered Programs

To avoid penalty, please withdraw three (3) business days prior to the start date of your program.
Less than three (3) business days: A refund, minus a $10 administration fee.
Start date or later: A pro-rated refund, minus a $10 administration fee.

Rescheduling Personal Training and Private Swim Lessons

Personal training sessions, fitness assessments, private swim lessons and nutrition consultations must be paid upon booking. Please provide at least 24 hours’ notice for cancellations or the session will be forfeited. For sessions canceled with adequate notice (+24 hours) talk to your trainer or instructor for information about re-booking. Canceled sessions will count at the full session rate if proper notice is not given.

Recreation

In order to receive a full refund participants must withdraw their registration from Recreation programming prior to the deadline day. If participants withdraw their registration after the deadline, no refunds will be issued.

Transfer Policy

Patrons may transfer from one program to another, granted space is available in the requested program, with the consent of the programmer. Price differences are the responsibility of the patron.

Memberships

Please refer to our Membership Terms of Use.