Freezing Your Membership
- Within a consecutive 12 month period, you may freeze your membership up to two times for a minimum of 30 days and a maximum of 6 months. No freezes will be granted for time periods that have passed without proper advance notice.
- A freeze fee ($25 / freeze) is charged for each freeze. The freeze fee is non-refundable and must be paid when you arrange your freeze. You may not return early from a freeze.
Medical Holds
- Your membership can be put on hold for medical reasons for a minimum of one month.
- A statement from your physician is required. We must receive written documentation of the hold within 30 days of the start of the freeze.
Cancelling Your Membership
- Written notice is required on your last visit. Cancellation forms are available at our Access Desk.
- We ask that you hand in your membership card at your last visit to the Centre.
- If you cancel your membership you will need to pay a re-enrollment fee if you decide to rejoin at a later date.
- All withdrawn/cancelled memberships are refunded a pro-rated amount of the payment. All cancellation/withdrawal requests must be received either in person or by email at: accessdesk@macewan.ca. Rate will not be prorated without proper advanced notice.
Membership Cards
- You will need your membership card to enter the Centre.
- Please report stolen cards to the Access Desk.
- Replacement cards are $10 (includes GST).
- Memberships are not transferable.
Late Dues
- If you fail to pay your membership dues, MacEwan Sport and Wellness will cancel your membership.
- A service charge will be assessed for a returned cheque or pre-authorized membership payment due to insufficient funds, closed account, unavailable credit line or similar circumstances.
