Refunds


Students may receive a refund of tuition, student fees and special and material fees according to the regulations in policy E2112: Refunds of Tuition and Student Fees. Application fees, service fees and miscellaneous fees are non-refundable. A portion of the admission confirmation deposit may be refundable. 


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Important refund deadlines

Some fees are refundable as long as you make your request by the appropriate deadlines. Stay on top of deadlines for dropping or withdrawing from a course.


Refund Process

Refunds are generated when a credit balance exists on your myStudentSystem account. It may take from four to six weeks to receive your refund. Refund methods vary according to the original payment method:

Original Payment Refund Method
Cash Cheque or Direct Deposit
Cheque Cheque or Direct Deposit
Credit Card* Credit Card
Flywire Via Flywire to your original account.
Interac / Ebank Cheque or Direct Deposit
INTERAC© Online INTERAC© Online; Cheque or Direct Deposit if the online transaction declined.

*MacEwan recommends that students avoid using prepaid credit cards or credit card gift cards to pay tuition and fees as these types of cards are frequently discarded after use. Refunds can only be issued to the original card that is used to make the payment. If you choose to pay using a prepaid credit card or credit card gift card, make sure you keep it.

Refund Methods

Where the option exists, MacEwan University recommends direct deposit as the most secure, reliable, and convenient method for students to receive their refunds.

Cheque

Cheques are processed weekly on Wednesdays and mailed from the Royal Bank in Toronto.

Ensure your Home Address is up-to-date

Review and edit your Home Address in the Personal Information section of your myStudentSystem account. A Canadian address is required for timely processing of refunds. Your refund cheque will be mailed to the address listed as your Home Address unless you have set up Direct Deposit. An address must be active before a cheque is printed.

If your cheque refund is lost, you can request another one by completing the Lost Cheque Affidavit Form. Contact AcctRec@macewan.ca to request a copy of the form.

Credit Card

Refunds can only be issued to the original card that is used to for payment.

If you choose to pay using a prepaid credit card or credit card gift card, make sure you keep it; if you are entitled to a refund, and you no longer have the original card, you will have to contact the credit card company directly to arrange the refund.

Refunds usually takes between 3 and 5 business days from the processing date to appear as a credit on the card.


Direct Deposit

Refunds made via Direct Deposit typically take one week from the processing date to appear in your bank account.

Set up Direct Deposit

Enter your bank account details and direct deposit information in myStudentSystem. It is your responsibility to ensure that the direct deposit information you provide is accurate and to update your information if it changes. You may change the bank account information associated with your direct deposit enrolment as necessary through myStudentStystem.

If you wish to cancel your direct deposit enrolment, contact us at AcctRec@macewan.ca from your MacEwan University student email account.

  1. Log in to myStudentSystem

  2. Scroll to the Finances section

  3. Look for the drop-down menu labelled “other financial …

  4. Choose Enroll in Direct Deposit and click the arrows (»)

  5. Click Enroll in Direct Deposit

  6. Enter your bank account details:

    • Create a nickname for the account

    • Choose the account type (chequing or savings)

    • Enter your bank code (or choose from the list)

    • Enter your branch (or choose from the list)

    • Enter your account number

    • Enter the name of the account holder

  7. Click Next to save your bank account information

  8. Click Proceed to Enroll in Direct Deposit to see a bank account summary. Please review this information carefully. You are responsible for the accuracy of your bank account details.

  9. Click Proceed to Enroll in Direct Deposit again to enter direct deposit details. At this time, it is only possible to set up a single account to receive 100% of available funds for deposit.

  10. From the Select Bank Account drop-down menu, choose the nickname for the account you want funds deposited to. Click Next.

  11. Review the Direct Deposit Agreement and check the box Yes, I agree to the terms and conditions of this agreement.

  12. Click Submit to complete the process.

Flywire

Any refund of your payment to MacEwan University will be returned to the original payment account through Flywire.

INTERAC© Online

Payments made by INTERAC© Online are refunded online to the same account. If an INTERAC© Online refund is declined, a cheque or direct deposit refund will be issued.


Questions

If you would like to inquire about the status of your refund, please contact Financial Services:

Students whose last name starts with A-L: 780-497-5809
Students whose last name starts with M-Z: 780-497-5459