MacEwan University hires on the basis of merit and is strongly committed to equity and diversity within its community. We especially welcome applications from visible minority group members, women, Indigenous persons, persons with disabilities, persons of all sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


Front Desk Team Lead (Internal Applicants Only)
Residence Services

MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences – ours is a connected culture that focuses on learner-centered teaching, and on providing opportunities for students to grow and achieve.

The university provides a transformative education in a creative, collaborative and supportive learning environment. 19,000 full- and part-time students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include university preparation, English as an Additional Language, professional and personal development courses and workshops, corporate training and the Conservatory of Music.


Reporting to the Manager, Guest Services the Front Desk Team Lead is the first point of contact and is responsible for providing front line service to the campus community, residents, and guests. This position is also responsible for assisting the Manager, Guest Services with recruiting, training, scheduling and supervising of Front Desk Associates. This is a temporary 15-month term position. At this time, this competition is open to internal applicants only.
A high degree of flexibility, confidentiality, the ability to anticipate and adapt quickly to changing priorities in an environment of continuous change are important components of this position. The residence front desk is complex and requires the ability to manage multiple deadlines, competing priorities and conflicting schedules. A high level of customer services is expected when communicating with University staff, students, guests, vendors and contractors. This position requires professionalism and precision. The position requires the ability to act independently using sound judgement and strong decision-making skills. Workloads are heavier at peak periods.

The successful candidate will possess excellent and well-demonstrated verbal, written, and inter-personal communication skills. Experience with and a thorough working knowledge of Microsoft Office Suite is essential. The successful candidate will be a self-directed individual who is able to work independently, be proactive, and prioritize a diverse workload. Attention to detail and accuracy is of the utmost importance. The ability to maintain confidentiality and deal with various situations in a professional, service-oriented, and tactful manner is required. Working knowledge of StarRez would be considered an asset.


A minimum of 2 years’ experience in a customer service related position or in the hospitality industry is required. Supervisory experience and previous work in a college or university residence is preferred. Equivalencies may be considered.


When you become part of the MacEwan team, you will enjoy a competitive salary. Our total compensation package includes:

•    Competitive base pay
•    Generous vacation time
•    Excellent benefits package
•    Effective recognition and retention programs
•    Continuous learning culture
•    Opportunities for career growth

For general inquiries, please contact us at careers@macewan.ca.  Please be advised that only applicants who apply directly to a posting through www.macewan.ca/careers will be considered

How to Apply:   

Only applications received electronically will be considered.  To apply, go to http://www.macewan.ca/careers and select the job posting. 

Thank you for your interest in employment with MacEwan University. We will be reviewing all applications to select the candidates whose qualifications and experience most closely meet our needs. Only applicants selected for interviews will be contacted.

This position is included under the MacEwan Staff Association collective agreement.

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

Category Full-Time 15 Month Term
Salary $33,452 - $48,667 per year
Closing Date May 17, 2018
Competition No. 18.05.107

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment. This information is collected, used and protected under the authority of and in accordance with the provisions of the Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.