MacEwan University is committed to diversity, equity and inclusion. We encourage Indigenous people, persons living with a disability, sexual and gender minorities, women, and members of all minority groups to apply and self-identify. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


MacEwan Dispatcher
Security Services

MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences – ours is a connected culture that focuses on learner-centered teaching, and on providing opportunities for students to grow and achieve.

The university provides a transformative education in a creative, collaborative and supportive learning environment. 19,000 full- and part-time students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include university preparation, English as an Additional Language, professional and personal development courses and workshops, corporate training and the Conservatory of Music.


Reporting to the Manager, Security Services, this position is key to the day to day communication function primarily of Security Services but also for facilities operations and other university departments.  The Dispatcher is the first contact for emergency calls for service and can trigger the Incident Management System (ICS).  The Dispatcher answers the telephone, maintains contact and dispatches the security workers through the MacEwan's FM radio system, takes down complaints and personal information, and creates/maintains a daily Security Services activity log.

In addition to dealing with clients over the telephone, the position also provides front counter support at Security Services to receive complaints, deal with lost and found items, and any general inquiries regarding the university.  The dispatcher monitors the CCTV screens, and monitors all building plant systems and door alarms.  This position offers a support function to the facilities work group by maintaining a call out ledger of maintenance workers, distributes keys to staff and faculty, submits work order requests to the facilities support centre, while maintaining a log of equipment failure.

The dispatcher maintains an up-to-date contractors list for facilities, issues contractor passes and keys for access to work areas, and provides communication to any workers on the roofs of buildings if there are weather alerts or emergencies that they would have to evacuate. This role is the main contact for anyone needing assistance outside MacEwan's business hours (e.g. any staff or students traveling or studying abroad).
This position is held accountable to all MacEwan University policy and procedures developed by Emergency Preparedness and Security Services in delivering service.


-    Ability to follow instructions.
-    Strong interpersonal skills to be able to maintain cooperative and professional relationships within the Security Services team.
-    Ability to use logic and reasoning when providing service to clients.
-    Ability to quickly evaluate, prioritize, and deliver effective service.
-    Strong computer skills and use of incident management software and data bases.
-    Strong written and verbal communication skills.
-    Ability to perform and make critical, quick decisions in emergency situations.
-    Motivated individual to be able to multi task under pressure.
-    Have knowledge of procedures (including safety procedures), regulations, policy, emergency response plans, and the building/campus maps.
-    Have knowledge of telecommunication systems including procedures, dispatch 10 code, phonetic alphabet and any standard abbreviations used by the university.

Position Requirements

This position requires a criminal record check prior to being considered for the role. This position involves rotating shift work covering 24 hours a day, 365 days of the year.


A certificate or diploma related to Emergency Communications is required. An equivalence of training and experience in a dispatch role will be considered. One year of customer service experience, preferably through telephone and radio communications, is essential. Experience in data entry in incident management software or a similar computer program. Current certification in First Aid is required.


When you become part of the MacEwan team, you will enjoy a competitive salary. Our total compensation package includes:

•    Competitive base pay
•    Generous vacation time
•    Secure pension plan
•    Excellent benefits package
•    Effective recognition and retention programs
•    Continuous learning culture
•    Opportunities for career growth

For general inquiries, please contact us at careers@macewan.ca.

How to Apply:   

Only applications received electronically will be considered.  To apply, go to http://www.macewan.ca/careers and select the job posting. 

Thank you for your interest in employment with MacEwan University. We will be reviewing all applications to select the candidates whose qualifications and experience most closely meet our needs. Only applicants selected for interviews will be contacted.

This position is included under the MacEwan Staff Association Collective Agreement. Please note; Article 22.1.1 (Grid Placement); initial salary placement for external candidates is limited to the first three steps of the salary grid.

MacEwan University is committed to diversity, equity, and inclusion.  We encourage Indigenous people, persons living with a disability, sexual and gender minorities, women, and members of all minority groups to apply and to self-identify. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Category Full-time Continuing
Salary MSA Band C $39,312 - $57,166 per annum
Closing Date June 12, 2019
Competition No. 19.05.095

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment. This information is collected, used and protected under the authority of and in accordance with the provisions of the Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.