DIVERSITY STATEMENT

MacEwan University is committed to diversity, equity and inclusion. We encourage Indigenous people, persons living with a disability, sexual and gender minorities, women, and members of all minority groups to apply and self-identify. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Careers

Front Desk Team Lead
Residence Services

MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences – ours is a connected culture that focuses on learner-centered teaching, and on providing opportunities for students to grow and achieve.

The university provides a transformative education in a creative, collaborative and supportive learning environment. Approximately 12,000 FLE students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include preparation for university and college, English as a Second Language, professional and personal development courses and workshops, corporate training and the Alberta College Conservatory of Music.

Opportunity
Opened in September 2005, the MacEwan Residence is located at the City Center Campus and houses 860 students in a variety of bachelor, 2 bedroom and 4 bedroom suite-style units. Our goal is to provide a safe, secure and affordable housing option to students that supports their learning, development and personal growth.

The Department of Residence Services is currently seeking an enthusiastic and committed individual to fill the role of Front Desk Team Lead. Reporting to the Manager, Guest Services the Team Lead position is the first point of contact and is responsible for providing front line service to the campus community, residents, and guests. This position is also responsible for assisting the Manager, Resident and Guest Services with recruiting, training, scheduling and supervising of Front Desk Associates.

Position Requirements
The successful applicant will be a team player who can work flexible and varied hours. Occasional weekends may be required.

Skills
The successful incumbent will have excellent communication skills, good organizational and prioritization skills as well as exemplary customer service skills. Applicants must also have the ability to work independently; complete work in an accurate and thorough manner while paying attention to detail; maintain confidentiality and deal with situations in a professional, service oriented and tactful manner.

Qualifications
Interested applicants require a high school diploma along with minimum of 2 years in a customer service related position or in the hospitality industry is required. 1-year supervisory experience and previous work in a College/University Residence operation is preferred. Equivalencies may be considered. Applicants also need to have working knowledge of Microsoft office including Word, Access and Excel. Working Knowledge of StarRez is an asset.

Benefits
When you become part of the MacEwan team, you will enjoy a competitive salary, but the rewards keep coming. Our total compensation package includes:

• Competitive base pay
• Generous vacation time
• Excellent benefits package
• Effective recognition and retention programs
• Continuous learning culture
• Opportunities for career growth

You can view the benefits using this link: www.macewan.ca/benefits

How to Apply:
Only applications received electronically will be considered. To apply, go to www.macewan.ca/careers and select the job posting.

Thank you for your interest in employment with MacEwan University. We will be reviewing all applications to select the candidates whose qualifications and experience most closely meet our needs. Only applicants selected for interviews will be contacted.

This position is included under the MacEwan Staff Association Collective Agreement. Please note; initial salary placement for external candidates is limited to the first five steps of the salary grid.

MacEwan University is committed to diversity, equity, and inclusion.  We encourage Indigenous people, persons living with a disability, sexual and gender minorities, women, and members of all minority groups to apply and to self-identify. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Category Full-Time Replacement-Term (19 months)
Salary MSA Band B $33,452 to $41,460 per annum
Closing Date November 15, 2019
Competition No. 19.11.187
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Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment. This information is collected, used and protected under the authority of and in accordance with the provisions of the Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.