MacEwan University is committed to diversity, equity and inclusion. We encourage Indigenous people, persons living with a disability, sexual and gender minorities, women, and members of all minority groups to apply and self-identify. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


Available opportunities are listed below.

IT Project Manager (8-month non-recurring term)
Information and Technology Services

MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences – ours is a connected culture that focuses on learner-centered teaching, and on providing opportunities for students to grow and achieve.

The university provides a transformative education in a creative, collaborative and supportive learning environment. 19,000 full- and part-time students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include university preparation, English as an Additional Language, professional and personal development courses and workshops, corporate training and the Conservatory of Music.


This position has an expected end date of May 31, 2021.

Information & Technology Services is recruiting for a senior technical project manager to lead an implementation of a modern helpdesk application at MacEwan. This recruitment is an 8-month term position and will act as the project lead for the helpdesk implementation.

Reporting to the Director of Client Services, the position will lead all aspects of the implementation, including planning, facilitate requirements gathering, functional design, configuration management, and project reporting. Strong business analysis and design, project management and communication skills are necessary in order to understand and transpose business requirements into technical solutions.

Position Requirements

The senior technical project manager must have demonstrated experience in leading all phases of a modern helpdesk implementation. The scope of implementation is inclusive of problem management, incident management, change management, IT asset management, request management, knowledge management, implementation of service level agreements, integration with other enterprise systems, live-chat application, and delivery of a self-service customer portal.

The successful candidate will have significant knowledge and experience with ITSM principles, ITIL, COBIT, and PMO frameworks. The ideal candidate will also have experience implementing and supporting enterprise level service management applications in a post-secondary education environment and have an understanding of application lifecycle management. A strong working knowledge of the implementing modern helpdesk applications (Jira Service Desk, Zendesk, Service Now, etc.) is required. Experience of integration approaches between enterprise systems is also important.

Knowledge, Skills, and Abilities

  • Detailed understanding and knowledge of modern helpdesk applications

  • Project management (PMO or SCM certification) and Business Analysis (IIBA certification) skills would be a significant asset

  • Strong working knowledge of ITSM, ITIL, and COBIT frameworks

  • Proven ability to lead large complex enterprise wide projects

  • Knowledge of leading requirements gathering with diverse stakeholders

  • Ability to provide data analysis to drive functional and technical solutions

  • Ability to lead technical and function resources to meet business requirements

  • Strong communication skills (Verbal and written) to communicate diverse stakeholders and to provide detailed project status reporting

  • Knowledge of building access controls and permissions in enterprise applications to ensure security and privacy of data

  • Technical understanding of integration methods an asset


The successful incumbent must have at least 5 years of progressive experience managing projects in a post-secondary institution including:

  • Leading and performing planning, analysis, design, configuration and implementation of a modern helpdesk application

  • Guiding technical teams in the design and development of interfaces, data conversions, reports, and customizations

  • Development and implementation of enterprise wide service lead agreements

  • Implementing enterprise-wise self-service tools through chat functionality, service request functionality, knowledge bases, and customer portals

  • Development and implementation of helpdesk interfaces with other enterprise systems

  • Development of user documentation in a consistent and structured manner


Applicant will have a post-secondary degree in a Business or Computer Science related discipline or a suitable combination of education and experience. Experience with integrated systems helpdesk systems, and understanding of ITSM, ITIL, COBIT frameworks is required. Professional certifications (IBAA, CSM, or PMO) is highly desirable.

The successful candidate will have strong technical, communication, problem solving, and analytical skills along with the ability to lead cross-functional and technical project resources. The ability to communicate to and interact with diverse stakeholders and senior University leadership is essential in this role.


When you become part of the MacEwan team, you will enjoy a competitive salary. Our total compensation package includes:

  • Competitive base pay

  • Effective recognition and retention programs

  • Continuous learning culture

  • Opportunities for career growth

How to Apply

Only applications received electronically will be considered. To apply, go to http://www.macewan.ca/careers and select the job posting.

Thank you for your interest in employment with MacEwan University. We will be reviewing all applications to select the candidates whose qualifications and experience most closely meet our needs. Only applicants selected for interviews will be contacted.

This position is included under the MacEwan Staff Association Collective Agreement. Please note, initial salary placement for external candidates is limited to the first five steps of the salary grid.

MacEwan University is committed to diversity, equity, and inclusion.  We encourage Indigenous people, persons living with a disability, sexual and gender minorities, women, and members of all minority groups to apply and to self-identify. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Category Full-Time Non-Recurring Term
Salary $37.11 per hour - $45.97 per hour
Closing Date September 23, 2020
Competition No. 20.09.061

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment. This information is collected, used and protected under the authority of and in accordance with the provisions of the Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.