If something goes wrong
Light bulbs burn out, toilets don’t flush properly, taps drip. When something doesn’t work, let’s fix it. We want you to be comfortable in your space and our maintenance staff can repair what's broken.
When something in your suite needs to get fixed, you need to describe the problem in a work order request form.
You can find the work order online in the residence portal under Maintenance, or you can stop by the front desk with your request.
Valid work order requests are forwarded to Facilities for prioritization and scheduling. Work orders are prioritized based on the seriousness of the problem, so be sure to fully describe the problem. Generally, all concerns will be addressed within five business days. During peak periods it may take longer.
Let your roommate know you’ve placed a work order, so they know maintenance staff will be entering the suite. As well, make sure that maintenance staff will be able to perform their work by ensuring that your suite is free of any clutter.
When you submit a work order, you are giving permission for maintenance staff and/or contractors to enter your suite to make a repair. Maintenance staff will enter your suite anytime between 8 a.m. and 4 p.m., Monday to Friday. If you’ve submitted an urgent request, access may be required outside of these hours.
When they come to your suite to make a repair, maintenance staff:
Knock three times before entering.
Notify you when they enter (unless the repair is deemed an emergency).
Provide written notification when the repairs are complete.
Lock all room entry doors when leaving, even if a door was unlocked upon entry.
Conduct preventative maintenance checks on other items at the time of entry as required.
Check the fee schedule for charges you may incur for maintenance, repairs and safety and standards violations over the course of your stay.
If you have any other concerns about an issue in your suite, contact the front desk for more information.