A number of programs and protocols are in place at MacEwan Residence to ensure you and your guests stay safe. Together, residents and residence staff share the responsibility of creating a secure environment.
Our front desk is staffed 24 hours a day/7 days a week, and residence assistants are on call from 7 p.m. to 7 a.m. They complete building rounds two to three times a night, ensuring external doors are locked, responding to noise complaints and staying alert to other potential Community Standards violations. They are trained to respond to a number of scenarios and know when to involve others, such as the Residence Life Coordinator, Residence Life Manager, Security Services or Edmonton Emergency Services.
Security cameras are located in the elevators and in the main lobby. Campus security guards respond to residence incidents that require their support.
On Friday and Saturday evenings, the guest sign-in station and a lobby security guard add an extra level of security.
MacEwan Residence's main entrance doors are open from 7 a.m. to 7 p.m. on weekdays. They are locked 24 hours on weekends. All other exterior doors are locked 24/7. To enter residence outside of business hours, or to enter floors 2 through 13 at any time, use your proximity card. You will be asked to show your Residence ID to enter the building during weekend and holiday sign-in periods.
If you notice an exterior door has been propped open, close the door and report it to the front desk or to a Residence Life staff member.
Safety is everyone's responsibility. We ask you to be mindful of these safety precautions:
Never prop open exterior doors.
Don’t allow unknown people into residence.
Report anyone suspicious to a Residence Life staff member or the front desk.
Always lock your door when you leave your room.
Keep your keys and Residence ID on you at all times, but don’t keep them together on the same key ring.
Don’t leave valuables out in the open.
Fire drills happen periodically throughout the school year. When the fire alarm sounds, you must leave the building. Residents who do not leave the building are subject to a minimum $250 fine and possible consequences as outlined in the Residence Community Standards.
Tampering with or misusing fire detection or firefighting equipment is a serious offence. The minimum fine for fire safety violations is $250 per person. If you tamper with any fire safety equipment, you will receive a minimum $250 fine and be subject to criminal prosecution and possible eviction from residence. Residence Services does not issue warnings for fire safety violations.
After Orientation Week, you can invite a maximum of three guests into residence at a time. Before inviting a guest to visit you in residence, check with your roommate to make sure it's okay. You are responsible for your guests and their actions and must meet them in the lobby and accompany them at all times while they are in residence. Guests must be 18 years old or older.
On Friday and Saturday nights, and other designated times of the year, guests must be signed in if they arrive after 8 p.m. During these times, you must show your Residence ID to enter the building.
You and your guests must both be present at the time of sign-in and are required to sign the guest log.
You will be asked to show your Residence ID and your guest must provide valid photo ID (driver’s license, passport, or MacEwan University ID) at the time of sign-in.
Each guest is issued a wristband and is required to wear the wristband at all times.
More details on residence guests are outlined in the Community Standards.
If you have questions, please contact the front desk or speak to any member of the Residence team.
You are responsible for checking your smoke detector on a regular basis by pressing the green test button. If you have concerns about the state of your smoke detector, for example, if you think it is too sensitive, submit a work order request at the front desk or through the residence portal.
Do not unplug or remove your smoke detector under any circumstances. If your roommate or another person tampers with the smoke detector, immediately report it to the front desk. If your smoke detector has been tampered with and a report has not been made, all residents in the suite are held responsible and assessed sanctions accordingly.
Know what to do in the event of fire or smoke. Don’t panic—the residence is equipped with fire extinguishers and alarms. Familiarize yourself with emergency exits and muster points by reviewing the exit map on the back of your door.
“My experience living at MacEwan Residence can be summed up in a single word: safe. Because I felt safe, I accomplished much more than I had the previous semester.”
— Nargis, Human Resources Management
Security-related resources on campus
We are committed to creating a culture of consent and ending sexual violence on campus. We support survivors of sexual violence and guide the MacEwan community in learning to recognize, respond to and prevent all forms of sexual violence. Contact us to learn more about creating a culture of consent on campus or to talk about an incident you've witnessed or experienced.
Office of Sexual Violence Prevention, Education and Response
780-633-3709 | email@example.com, City Centre Campus10700 – 104 AvenueEdmonton, AB
Operating hours (as of March 16, 2020)
Monday – Friday
If you would rather not walk by yourself to your car, the LRT station or a bus stop after hours, come see us at Safe Walk. Two volunteers will walk with you to any destination within a five-block radius of City Centre Campus. If no one is at our Safewalk location when you arrive, call us and we can let you know when a walking partner will be available.
780-497-5487 | firstname.lastname@example.org
Welcome Desk (Building 7 foyer)
Hours of operation
Monday – Friday
Our team responds to a range of situations: lost and found items, suspicious activity, potentially dangerous conditions and emergencies, such as fire, extreme weather or threats to personal safety. We can help if you are in distress, feel unsafe, are worried about a student or have experienced or witnessed violence on campus.
780-497-5554 | email@example.com
Security Service Counter
Urgent 780-497-5555 | Police/Fire/Ambulance 911
If you are struggling with personal or academic stress and need someone to talk to, we can support you with free, professional, confidential counselling. Starting March 19, 2020, we are coordinating our care through the use of telephone and video-counselling options for students. This shift will allow you to connect with us from the safety of your own home and focus on self-care. Students enrolled in one or more credit courses can book an appointment to discuss health and wellness concerns. The first step is to attend an Initial Consultation (IC).
Wellness and Psychological Services
780-497-5063 | WPS@macewan.ca7-103A, City Centre Campus10700 – 104 AvenueEdmonton, AB621, Alberta College Campus10050 MacDonald DriveEdmonton, AB
MacEwan University Students
Starting March 19, 2020, we are coordinating our care through the use of telephone and video-counselling options for students. This shift will allow you to connect with us from the safety of your own home and focus on self-care.
Despite this change in the delivery of our services, Wellness and Psychological Services will maintain regular business hours. We will be doing our best to follow up with you in a timely manner, and appreciate your patience as we navigate this transition in our service delivery.
Monday – Friday
MacEwan University faculty, staff and eligible family members
The Employee and Family Assistance Program (EFAP) provides immediate and confidential assistance for any work, health or life concern.