Two students talking outside of residence in front of blue emergency phone

A number of programs and protocols are in place at MacEwan Residence to ensure you and your guests stay safe. Together, residents and residence staff share the responsibility of creating a secure environment.

24/7 on-site security

Our front desk is staffed 24 hours a day/7 days a week, and residence assistants are on call from 7 p.m. to 7 a.m. They complete building rounds two to three times a night, ensuring external doors are locked, responding to noise complaints and staying alert to other potential Community Standards violations. They are trained to respond to a number of scenarios and know when to involve others, such as the Residence Life Coordinator, Residence Life Manager, Security Services or Edmonton Emergency Services.

Security cameras are located in the elevators and in the main lobby. Campus security guards respond to residence incidents that require their support.

On Friday and Saturday evenings, the guest sign-in station and a lobby security guard add an extra level of security.

Building lock-up routines

MacEwan Residence's main entrance doors are open from 7 a.m. to 7 p.m. on weekdays. They are locked 24 hours on weekends. All other exterior doors are locked 24/7. To enter residence outside of business hours, or to enter floors 2 through 13 at any time, use your proximity card. You will be asked to show your Residence ID to enter the building during weekend and holiday sign-in periods.

If you notice an exterior door has been propped open, close the door and report it to the front desk or to a Residence Life staff member.

Safety is everyone's responsibility. We ask you to be mindful of these safety precautions:

  • Never prop open exterior doors.

  • Don’t allow unknown people into residence.

  • Report anyone suspicious to a Residence Life staff member or the front desk.

  • Always lock your door when you leave your room.

  • Keep your keys and Residence ID on you at all times, but don’t keep them together on the same key ring.

  • Don’t leave valuables out in the open.

Fire drills

Fire drills happen periodically throughout the school year. When the fire alarm sounds, you must leave the building. Residents who do not leave the building are subject to a minimum $250 fine and possible consequences as outlined in the Residence Community Standards.

Emergency Evacuation Procedures

Fire safety violations

Tampering with or misusing fire detection or firefighting equipment is a serious offence. The minimum fine for fire safety violations is $250 per person. If you tamper with any fire safety equipment, you will receive a minimum $250 fine and be subject to criminal prosecution and possible eviction from residence. Residence Services does not issue warnings for fire safety violations.

Resident and guest sign-in 

The following visitor guidelines, based on provincial public health measures, are currently in place:

  • Each vaccinated resident is permitted to have a maximum of one internal or external visitor in their suite. External visitors should be prepared to provide proof of vaccination.

  • Residents who are unvaccinated will not be permitted to have any visitors in their suites. Unvaccinated residents are encouraged to get vaccinated.

Before inviting a guest to visit you in residence, check with your roommate to make sure it's okay. You are responsible for your guests and their actions and must meet them in the lobby and accompany them at all times while they are in residence. Guests must be 18 years old or older.

On Friday and Saturday nights, and other designated times of the year, guests must be signed in if they arrive after 8 p.m. During these times, you must show your Residence ID to enter the building.

  • You and your guest must both be present at the time of sign-in and are required to sign the guest log. Your guest will be required to show proof of vaccination at the time of sign-in.

  • You will be asked to show your Residence ID and your guest must provide valid photo ID (driver’s license, passport, or MacEwan University ID).

  • Each guest is issued a wristband and is required to wear the wristband at all times.

More details on residence guests are outlined in the Community Standards.

If you have questions, please contact the front desk or speak to any member of the Residence team.

Community Standards


If you have questions, please contact the front desk or speak to any member of the Residence team.

Smoke detectors

You are responsible for checking your smoke detector on a regular basis by pressing the green test button. If you have concerns about the state of your smoke detector, for example, if you think it is too sensitive, submit a work order request at the front desk or through the residence portal.

Do not unplug or remove your smoke detector under any circumstances. If your roommate or another person tampers with the smoke detector, immediately report it to the front desk. If your smoke detector has been tampered with and a report has not been made, all residents in the suite are held responsible and assessed sanctions accordingly.

Be prepared

Know what to do in the event of fire or smoke. Don’t panic—the residence is equipped with fire extinguishers and alarms. Familiarize yourself with emergency exits and muster points by reviewing the exit map on the back of your door.

Emergency Evacuation Procedures


My experience living at MacEwan Residence can be summed up in a single word: safe. Because I felt safe, I accomplished much more than I had the previous semester.
— Nargis, Human Resources Management

Security-related resources on campus

Office of Sexual Violence Prevention, Education and Response

We are committed to creating a culture of consent and ending sexual violence on campus. We support survivors of sexual violence and guide the MacEwan community in learning to recognize, respond to and prevent all forms of sexual violence. Contact us to learn more about creating a culture of consent on campus or to talk about an incident you've witnessed or experienced.

Office of Sexual Violence Prevention, Education and Response

780-633-3268 |

6-213, City Centre Campus
10700 – 104 Avenue
Edmonton, AB

Operating hours (as of March 16, 2020)

Monday – Friday
8:30 a.m. – 4:30 p.m.


If you would rather not walk by yourself to your car, the LRT station or a bus stop after hours, come see us at Safe Walk. Two volunteers will walk with you to any destination within a five-block radius of City Centre Campus. If no one is at our Safe Walk location when you arrive, call us and we can let you know when a walking partner will be available.

Safe Walk

780-497-5487 |

Welcome Desk (Building 7 foyer)
City Centre Campus
10700 – 104 Avenue
Edmonton, AB

11-104, Allard Hall
11110 – 104 Avenue
Edmonton, AB

Hours of operation

For your safety and ours, Safe Walk will not be operating for the fall 2020 semester. We’re working hard to bring the service back in winter 2021.

Security Services

Our team responds to a range of situations: lost and found items, suspicious activity, potentially dangerous conditions and emergencies, such as fire, extreme weather or threats to personal safety. We can help if you are in distress, feel unsafe, are worried about a student or have experienced or witnessed violence on campus.

Security Services

780-497-5554 |

Security Service Counter
9-112, Robbins Health Learning Centre
10910 – 104 Avenue
Edmonton, AB

Urgent 780-497-5555 | Police/Fire/Ambulance 911

120, Alberta College Campus
10050 MacDonald Drive
Edmonton, AB

Wellness and Psychological Services

If you are struggling with personal or academic stress and need someone to talk to, we can support you with free, professional, confidential counselling. Students enrolled in one or more credit courses can book an appointment to discuss health and wellness concerns. The first step is to attend an Initial Consultation (IC). Initial consultations are available by telephone, video, or in-person on a limited basis. Please contact Reception to book an initial consultation. Follow-up appointments for ongoing counselling are available by telephone or video only.

Wellness and Psychological Services

780-497-5063 |

7-103A, City Centre Campus
10700 – 104 Avenue
Edmonton, AB

Business hours

Monday – Friday
8:30 a.m – 4:30 p.m.

MacEwan University faculty, staff and eligible family members

The Employee and Family Assistance Program (EFAP) provides immediate and confidential assistance for any work, health or life concern.


Phone 5554 Blue Icon

Security Services - Information

Phone 5555 Blue Icon

Security Services - Urgent
On-Campus Blue Phones (Push Red Button)

Phone 911 Red Icon

Edmonton Emergency Services
Police, Fire, Ambulance