Cancelling a Confirmed Space
Students who have paid the residence confirmation deposit ($700 for 2018/19; $400 for 2019/20) and would like to cancel their application to MacEwan Residence must submit a Residence Cancellation Form by the required deadlines in order for a refund to be considered.
Cancelling an Unconfirmed Space
Students who have not paid the residence confirmation deposit ($700 for 2018/19; $400 for 2019/20) and would like to cancel their application to MacEwan Residence may cancel their Residence Application by sending firstname.lastname@example.org an email titled "Residence Cancellation." Include in your email: your full name (first, middle and last), your MacEwan ID number, and the reason for your cancellation.
Confirmation Deposit Refunds
Confirmation Deposit refunds are subject to the following refund policies.
Applicants, please take note of the following points before a Residence Cancellation Form is submitted:
Upon request, Residence Services is able to transfer applications from one application period to the next (e.g., Fall 2017 can be transferred to Winter 2018). If applicants would like to discuss their options and/or they have questions regarding transferring an application, they are to make direct contact with our Housing Manager.
In all cases, the method of payment determines the method of refund approved by Residence Services. Example: If a payment is made by cash, debit or money order, the refund will be issued in cheque format. If a credit card was utilized, that specific credit card will be refunded.
All refunds require 6 - 8 weeks to complete.
To cancel a residence application, submit a Residence Cancellation Form. The $700 (2018/19) or $400 (2019/20) Confirmation Deposit is non-refundable, except in the following circumstances:
If an applicant is not admitted to their institution, we will refund the $700 (2018/19) or $400 (2019/20), provided that the applicant submits a Residence Cancellation Form to Residence Services prior to check-in day and within 30 days of receiving a letter of non-acceptance from their respective program. You must include a copy of the letter of non-acceptance with the cancellation form.
If an applicant is cancelling their space due to a medical reason, they must submit a Residence Cancellation Form and provide supporting documentation prior to check-in day. Residence Services will review the documentation and notify the student in writing if their Confirmation Deposit will be refunded in full, in part, or be forfeited. Please allow a minimum of ten (10) business days for the review.
If an applicant is an international student cancelling their space due to a non-issuance of a student visa, they must submit a Residence Cancellation Form and provide supporting documentation prior to check-in day. Residence Services will review the documentation and notify the student in writing if their Confirmation Deposit will be refunded in full, in part, or be forfeited. Please allow a minimum of ten (10) business days for the review.
Note: If Residence Services receives a Residence Cancellation Form for reasons other than those listed above:
Within the housing offer deadline, the applicant receives a full refund of their Confirmation Deposit.
After the housing offer deadline, the applicant is no longer entitled for a refund of their Confirmation Deposit.
The Residence Cancellation Form may be submitted to Residence Services as follows:
Scanned as a PDF document and sent to email@example.com.
Sent via courier or registered mail to the address provided below.
Faxed to 780-633-8910.
Attention: Housing Manager
11050 104 Ave NW
Edmonton, AB, T5K 2Y9, Canada
Note: In all circumstances, the student is responsible for following up with Residence Services to verify that the Residence Cancellation Form has been received. Applicants can call Residence Services at 780-497-4669 to confirm receipt.