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Password changes

Password processes and standards for MacEwan students and staff have changed. Read more about the new password guidelines in myPortal on the Tech Support page.

Reset your password

MacEwan University now provides a self-service option if you’ve forgotten your password or lock yourself out of your account. A message with a link will be sent to your recovery email with instructions.

If you have not added a recovery email address to your MacEwan Account, contact the Technology Support Help Desk to reset your password.

Reset your password

Technology Support


During COVID, on-site Technology Support technicians are only available for questions regarding printing and classroom support. For other inquiries you can contact Technology Support through:

Live chat:

Live chat is available:

  • Monday – Friday 8 a.m. – 10 p.m.

  • Saturday and Sunday 9 a.m. – 5 p.m.

Days/times are subject to change during the exam period.

If you receive a password reset link and did NOT initiate the process:

  • Do not click on the link

  • Contact Technology Support immediately


Update your password

If you know your password but want to change it, the MacEwan University password management application allows you to change or reset your password at any time. Access password management through

Account Help // Password Management