Lock Icon

Password changes

Password processes and standards for MacEwan students and staff have changed. Read more about the new password guidelines in myPortal on the Tech Support page.

Reset your password

MacEwan University now provides a self-service option if you’ve forgotten your password or lock yourself out of your account. A message with a link will be sent to your recovery email with instructions.

If you have not added a recovery email address to your MacEwan Account, contact the Technology Support Help Desk to reset your password.

Reset your password

Technology Support

780-497-4357 |

City Centre Campus
10700 – 104 Avenue
Edmonton, AB

Live chat:

The Tech Support walk-up desk has moved to its temporary location in 7-292 (the former SAMU offices) to provide the following services:

  • Student laptop loan program. Students must be registered in a course. Laptops will be loaned for the term.

  • Equipment pickup and drop off

  • Laptop and WiFi student commons area

Intersession (June 27-July 5; August 22-September 8)

Virtual Support and onsite support

  • Monday – Friday 9 a.m. – 5 p.m.

Summer Term (July 6-August 21)

Virtual Support

  • Monday – Friday 8 a.m. – 6 p.m.


  • Monday – Friday 9 a.m. – 5 p.m.

If you receive a password reset link and did NOT initiate the process:

  • Do not click on the link

  • Contact Technology Support immediately


Update your password

If you know your password but want to change it, the MacEwan University password management application allows you to change or reset your password at any time. Access password management through

Account Help // Password Management