University names first student ombudsperson

September 26, 2016

Cathryn Heslep brings 26 years of experience at MacEwan to new role

MacEwan University is pleased to announce that Cathryn Heslep has been named the university’s first student ombudsperson.

The student ombudsperson role was created to provide students with confidential assistance in their dealings with the university. The ombudsperson works independently of university administration and student government, offering impartial and objective assistance to help students find solutions to well-founded complaints.

“Students have complex lives and face a lot of different pressures—I’ve seen it firsthand in the many years I worked directly with students at MacEwan,” says Cathryn. “It can be challenging for students to seek out a policy and figure out exactly how it applies to their situation. I see much of my role as demystifying those policies and helping students navigate through university processes. I can’t think of anything more rewarding than helping students find opportunity in situations that at first might seem so difficult.”

Cathryn began her 26 years at MacEwan in 1989 when she accepted the role of registrar. In 2004, she was named vice-president, Student Services, providing leadership and direction to support learning, student development and student satisfaction. Cathryn formally retired in April 2015, receiving an honourary membership from the Students’ Association of MacEwan University and the university’s highest award, the MacEwan University Medallion.

Cathryn is a member of the Association of Canadian College and University Ombudspersons and the International Ombudsman Association.

Learn more about the student ombudsperson and how to contact Cathryn at MacEwan.ca/Ombudsperson.

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