COVID-19 Updates: Sport and Wellness

March 30, 2020

March 30, 2020: 3 p.m. 

Valued Sport and Wellness student, employee, alumni, and community member:

Protecting your health and well-being is our top priority. As such, MacEwan University Sport and Wellness remains closed until further notice.

We are writing to provide our members with some reminders and updates on this evolving situation.

Membership extensions and refunds

Current student members

If the facility reopens, current students will have access until April 30.

Annual memberships and passes

These memberships/passes will be frozen at no charge starting Sunday, March 15, 2020, until we reopen facilities.

The total number of days we are closed will be added to the end of your membership.

Continuous monthly membership

These memberships and payments will be put on hold, and no payments will be processed during this closure.

After we reopen, your regular monthly payments will resume.

Accessing locker to retrieve personal items

If you still need to access items in your locker, you will only be able to do so until April 3. To make arrangements, contact us at or 780-497-5300 ( press 0).

After we re-open, locker and towel rentals will be extended for the length of the closure.

Refunds for existing programming

Refunds will be processed over the next couple of weeks. If you paid by credit card over the phone or online, you will automatically receive a pro-rated refund to that card (or a full refund for courses that were fully cancelled).

If you registered and paid in person, a credit has been placed on your account. This credit can be applied to registrations within the next six months. If a refund is preferred, you will be able to come in and receive a refund after we reopen to the public.

Cancelled swim lessons/leadership programs

Everyone enrolled in swim lessons will receive a registration recommendation from their instructor. This will be emailed to you in the next few weeks and will help you decide what level to register in next.

For those registered in any of our aquatic leadership programs, a separate email has been sent to participants with information about special accommodations.

Spring and Summer classes and programs

While online registration currently remains open for Spring and Summer programming, we encourage you to hold off on spring registrations.

In the event of cancellation, anyone registered will receive a full refund.

Personal Training / Private Swim Lessons / Athletic Therapy Packages / Return to Play / 10-Visit Passholders

Any sessions/visits set to expire during the closure period will be extended.

Stay in touch

Keep in touch with us! Visit our blog site for a collection of exercise videos to help keep you active. Or our friends at Apple Fitness Store have provided us with a link to free daily workouts. Registration will grant you access to three different workouts each day: Bodyweight; Small Accessories; and Strength, Flexibility, Restore.

Please visit for the most up-to-date information about our responses to COVID-19. Thank you for your patience. If you have further questions please contact us at

We look forward to seeing you again soon!


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