How to get help with almost anything at MacEwan

September 11, 2020 | Campus Life

You might hit some snags – both big and small – during your time in university and need a little help getting back on track: An essay thesis you just can’t articulate. A forgotten password. Questions about your career options. Stress and anxiety that make it difficult to focus.

That’s why MacEwan offers a range of services for students – everything from academic advice to health and wellness support. No matter what you’re struggling with or need guidance on, we have a service that can help you out.

This year, we have had to adjust how we deliver some of those services. Some remain accessible in person, some are available online, and many offer a blend of the two.

Here’s how you can find the services you might need.

Academic Advising

  • Online

If you have questions about your program or major, want to add or drop a course, are considering changing your academic path, or need information on academic policies and procedures, our academic advisors are the people to talk to.  

Advising services are available online. To book an appointment, visit MacEwan.ca/Advising.

Writing and Learning Services

  • Online

If you need pointers on writing, citing or test prep, you’ll definitely want to connect with Writing and Learning Services (WLS). This team of tutors can provide you with the advice, feedback and resources you need to succeed in all areas of learning.

All WLS offerings have now moved online. If you have a question you would like to discuss, you can book an appointment for a virtual chat with a tutor. If you want feedback on a piece of writing, you can submit it through an online form. To access these services and other learning resources, visit the WLS webpage.



John L. Haar Library reopens to accommodate student needs

 If you will be accessing the library on campus this fall, here are some things you will need to know.

 Tech Support

  • Online
  • In person (printing support only)

Now that many students are learning online, we’re sure there will be all kinds of questions about apps, connectivity, passwords and more. No problem – our Tech Support team has your back.

If you need help with one of the printers in the John L. Haar Library, you can stop by the Tech Support desk to get help. For any other issues, you can connect with them online.

Try their self-service option for password help if you’re locked out of your MacEwan account or need to reset your password.

For any other questions, try the live chat at MacEwan.ca/TechSupportChat, or email the team at techsupport@macewan.ca.

Access and Disability Resources

  • Online
  • In person (if needed)

Access and Disability Resources (ADR) helps remove barriers to learning for students with disabilities by providing a variety of resources and services, and coordinating accommodations. To get started, book an appointment with an ADR learning specialist to discuss your needs. Though appointments will primarily take place online, in-person meetings can be scheduled if necessary. 

To book an appointment, call 780-497-5886 or email myaccess@macewan.ca.  

Wellness and Psychological Services

  • Online
  • In-person for initial consultations only

If you are looking for mental health support, our counsellors in Wellness and Psychological Services (WPS) are there for you. Sessions with counsellors are now available online via video counselling, or over the phone.

Initial consultations are available in person on a limited basis.

For more information or to book an initial consultation, contact WPS at wps@macewan.ca or 780-497-5063.

Careers and Experience

  • Online

If you’re looking for advice on getting your career started, or would like to find experiential learning opportunities like practicums and co-op placements, you might want to connect with our Careers and Experience team. 

You can still book an appointment with a Careers and Experience advisor, which will take place virtually or over the phone. You can also participate in drop-in sessions via Google Meet every Monday and Thursday, or check their website for informative videos and courses. To connect to any of these services, visit MacEwan.ca/MyCareer for more information. 

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