MacEwan University’s tech support staff are busy answering your questions these days – between March 16 and 26 they used live chat and email to address more than 1,000 requests for assistance (a shout-out to each and every one of the people taking those calls and responding to those chats).
Here, they share answers to the tech support questions our students ask most.
1. You can still access all of the apps you were using on campus
All of the software applications available on the computers in the library and computer labs across campus are available to you online. If you’ve got a browser and an Internet connection, just log into myStudentSystem and follow the instructions to use myApps. You’ll be able to access applications like Power BI, Sage 50 Accounting, Quickbooks and more directly in your web browser – you don’t even have to install them. And it works on a tablet or a Chromebook too.
2. Yes, you can also use Microsoft Office 365
Microsoft Office 365 (O365) isn’t part of myApps right now, but if you need to access Word, PowerPoint, Excel or OneNote, you can sign up for O365 using your student email and access them separately. And you can download O365 apps on a PC, Mac, tablet or even a smartphone.
3. Got groupwork? Try a video call
You can get lots done when you connect your group members with an audio/video call using Google Hangouts Meet. Start a video call, then invite your group. You can even call phones (it’s free for Canadian and U.S. numbers).
We acknowledge that the land on which we gather in Treaty Six Territory is the traditional gathering place for many Indigenous people. We honour and respect the history, languages, ceremonies and culture of the First Nations, Métis and Inuit who call this territory home.