MacEwan University's Confidence Line

March 20, 2017

Imagine that you’ve found yourself in an uncomfortable situation: maybe you feel you are being bullied or harassed. Or you think a fellow student or colleague has committed plagiarism. Perhaps your director constantly makes jokes that you feel cross the line between edgy and inappropriate.

What would you do? Who would you talk to?

If you’re unsure, you’re not alone.

“A few years ago, an employee code of conduct survey revealed there was a lack of clarity of where to report issues,” says Michelle Plouffe, MacEwan University’s vice-president and general counsel. “So in 2017 we introduced Confidence Line as a confidential, third-party reporting line. It has been a very helpful tool that has allowed students, staff and faculty to safely report matters in a confidential manner so that the university can address them.”

Here’s what you need to know about Confidence Line.

What is Confidence Line?

Confidence Line is a free, third-party confidential service where MacEwan students, staff and faculty can report any concern related to the university. You can access it toll-free at 1-800-661-9675 or online at MacEwan.ca/ConfidenceLine.

How does it work?

If you call the Confidence Line number, an operator will take down the details of your report. If you choose to file the report online, you will enter the details yourself, generating a case file.

After creating a report, whether online or over the phone, you may be directed to resources specific to the type of report you’re filing. For example, an academic complaint may be referred to the academic integrity officer or the appropriate dean. An assault will be directed to MacEwan Security Services or police.

The report will be shared with appropriate staff at the university, and if you request to remain anonymous, your identity will be kept confidential. University staff may follow up by commenting on your online case file, avoiding the need for direct contact if you wish to remain anonymous.

When should you call Confidence Line?

Any situation that concerns you warrants a call to Confidence Line, says Michelle. “It could be an employee in finance who notices potential fraud. It could be a student who's had an issue with another student. It's also meant to provide some direction if you don't know if the situation is something you should report or not.”

What about MacEwan’s other reporting channels?

“Confidence Line is not meant to replace processes we already have in place,” says Michelle of the various other communications and reporting channels that exist across campus for issues like security threats and academic integrity. “It's meant to provide people who are experiencing an issue with another option if they wish to remain anonymous or if they’re uncertain of where to go.”

The MacEwan University Confidence Line is available to all members of the university community. If you have experienced or witnessed unwanted, uncomfortable or unethical behaviour, either as an employee or a student, you are encouraged to contact Confidence Line.


Confidence Line is just one option for reporting issues at MacEwan. You may also choose to report to the following areas:

For Students

  • Student Affairs
  • The chair of your department
  • The dean of your faculty or school

For Staff and Faculty

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