The ombudsperson will, in a fair and impartial manner, assist you in understanding and clarifying policies, processes and decisions that affect your enrolment. Conversations and meetings with the Student Ombudsperson are strictly confidential unless there is a potential for serious harm to an individual. All students and alumni have a right to consult with the Student Ombudsperson and you will not face retaliation for consulting.
You can contact the ombudsperson if you:
receive a decision you don’t understand or are unhappy about
are unsure about the next step in the appeals or grievance process
receive a decision and you don’t know what to do next
want to initiate an appeal but don’t know where to start
are thinking about appealing a decision
do not understand an institutional process
Contact the ombudsperson
Cathryn Heslep, Student Ombudsperson
780-497-5413 • firstname.lastname@example.org • 780-982-5879 (Cell)
City Centre Campus
Room 7-254, City Centre Campus
Monday and Wednesday 8:30 a.m. to 4:30 p.m. (Please call ahead for drop-in as summer hours may be modified.)
Tues, Thurs, Fri: 9:00 a.m. to 1:00 p.m.
Student Ombudsperson Advisory Committee