Financial Aid and Prospective Student Advisors
Financial Aid and Prospective Student Advisors are available 8:30 a.m. to noon and 1 to 4:30 p.m., Monday to Friday, at the front counter of the Office of the University Registrar (OUR).
Office of the University Registrar,
Room 7-110, City Centre Campus
10700 104 Avenue
Phone: 780-497-5000 or toll free 1-888-497-4622
Paying fees? Have an admission, registration or advising question?
You've got better things to do than stand in line! Get to the front of the line by using myQ, our virtual queuing system by Qless, made possible in partnership with the Students' Association of MacEwan University (SAMU).
Use your cellphone to join a virtual line or, if you don't have text messaging, use one of the self-service computer stations located by the Office of the University Registrar. If you join the line using your cellphone number, you can go do other things, and myQ will text you as your turn comes up.
Use your cellphone
Text macewan to 587-880-2285. You’ll get a text message back asking you to choose the service you need. Reply with your choice:
- payment plans
Once you’re in line, you’ll receive updates for your wait and we’ll let you know when you can come to the front of the line at our service stations.
Commands you can send while you wait:
- S (Status update)
- L (Leave)
- H (Help)
Use the self-service station
You can join the line by entering your cellphone number or name at the self-service station. Enter your cellphone number if you’d like to receive updates about your wait time and to be notified when your turn is coming. If you don’t have a cellphone or would rather use your name, select the "No Phone?" button and enter your name.
When you’re finished, watch the screens to check your spot in line. If you’ve given us your cell phone number, you'll receive updates and we’ll text you when it’s time to come to the front of the line at our service stations.