Refunds

Cheques are processed weekly on Wednesdays and mailed from the Royal Bank in Toronto.

Ensure your Home Address is up-to-date

Review and edit your Home Address in the Personal Information section of your myStudentSystem account. A Canadian address is required for timely processing of refunds. Your refund cheque will be mailed to the address listed as your Home Address unless you have set up Direct Deposit. An address must be active before a cheque is printed.

If your cheque refund is lost, you can request another one by completing the Lost Cheque Affidavit Form. Contact AcctRec@macewan.ca to request a copy of the form.

Refunds can only be issued to the original card that is used to for payment.

If you choose to pay using a prepaid credit card or credit card gift card, make sure you keep it; if you are entitled to a refund, and you no longer have the original card, you will have to contact the credit card company directly to arrange the refund.

Refunds usually takes between 3 and 5 business days from the processing date to appear as a credit on the card.

Refunds made via Direct Deposit typically take one week from the processing date to appear in your bank account.

Set up Direct Deposit

Enter your bank account details and direct deposit information in myStudentSystem. It is your responsibility to ensure that the direct deposit information you provide is accurate and to update your information if it changes. You may change the bank account information associated with your direct deposit enrolment as necessary through myStudentStystem.

If you wish to cancel your direct deposit enrolment, contact us at AcctRec@macewan.ca from your MacEwan University student email account.

1. Log in to myStudentSystem

2. Scroll to the Finances section

3. Look for the drop-down menu labelled “other financial …”

4. Choose Enroll in Direct Deposit and click the arrows (»)

5. Click Enroll in Direct Deposit

6. Enter your bank account details:

   • Create a nickname for the account

   • Choose the account type (chequing or savings)

   • Enter your bank code (or choose from the list)

   • Enter your branch (or choose from the list)

   • Enter your account number

   • Enter the name of the account holder

7. Click Next to save your bank account information

8. Click Proceed to Enroll in Direct Deposit to see a bank account summary. Please review this information carefully. You are responsible for the accuracy of your bank account details.

9. Click Proceed to Enroll in Direct Deposit again to enter direct deposit details. At this time, it is only possible to set up a single account to receive 100% of available funds for deposit.

10. From the Select Bank Account drop-down menu, choose the nickname for the account you want funds deposited to. Click Next.

11. Review the Direct Deposit Agreement and check the box Yes, I agree to the terms and conditions of this agreement.

12. Click Submit to complete the process.

Payments made by INTERAC© Online are refunded online to the same account. If an INTERAC© Online refund is declined, a cheque or direct deposit refund will be issued.