Students may receive a refund of tuition, student fees and special and material fees according to the regulations in policy E2112: Refunds of Tuition and Student Fees. Application fees, service fees and miscellaneous fees are non-refundable. A portion of the admission confirmation deposit may be refundable.
You will also want to review information related to deadlines and the processes for withdrawing from a course or program at MacEwan University.
Refund Process
Refunds are generated when a credit balance exists on your myStudentSystem account. It may take from four to six weeks to receive your refund. Refund methods vary according to the original payment method:
| Original Payment | Refund Method |
|---|---|
| Cash | Cheque or Direct Deposit |
| Cheque | Cheque or Direct Deposit |
| Credit Card* | Credit Card |
| Flywire | Via Flywire to your original account. |
| Interac / Ebank | Cheque or Direct Deposit |
| INTERAC© Online | INTERAC© Online; Cheque or Direct Deposit if the online transaction declined. |
*MacEwan recommends that students avoid using prepaid credit cards or credit card gift cards to pay tuition and fees as these types of cards are frequently discarded after use. Refunds can only be issued to the original card that is used to make the payment. If you choose to pay using a prepaid credit card or credit card gift card, make sure you keep it.
Refund Methods
Where the option exists, MacEwan University recommends direct deposit as the most secure, reliable, and convenient method for students to receive their refunds.
Cheque
Cheques are processed weekly on Thursdays.
Ensure your Home Address is up-to-date
Review and edit your Home Address in the Personal Information section of your myStudentSystem account. A Canadian address is required for timely processing of refunds. Your refund cheque will be mailed to the address listed as your Home Address unless you have set up Direct Deposit. An address must be active before a cheque is printed.
If your cheque refund is lost, you can request another one by completing the Lost Cheque Affidavit Form. Contact AcctRec@macewan.ca to request a copy of the form.
Credit Card
Refunds can only be issued to the original card that is used to for payment.
If you choose to pay using a prepaid credit card or credit card gift card, make sure you keep it; if you are entitled to a refund, and you no longer have the original card, you will have to contact the credit card company directly to arrange the refund.
Refunds usually takes between 3 and 5 business days from the processing date to appear as a credit on the card.
Direct Deposit
Refunds made via Direct Deposit typically take one week from the processing date to appear in your bank account.
Set up Direct Deposit
Enter your bank account details and direct deposit information in myStudentSystem. It is your responsibility to ensure that the direct deposit information you provide is accurate and to update your information if it changes. You may change the bank account information associated with your direct deposit enrolment as necessary through myStudentStystem.
If you wish to cancel your direct deposit enrolment, contact us at AcctRec@macewan.ca from your MacEwan University student email account.
Log in to myStudentSystem
Go to Fees
Choose the Direct Deposit menu item
Click Enroll in Direct Deposit
Enter your bank account details:
Enter your bank code
Enter account holder
-
Select account type: chequing or savings
Enter your account number
Enter your branch
Click Yes to agree to the terms and conditions.
Click Submit to complete the process.
Flywire
INTERAC© Online
Payments made by INTERAC© Online are refunded online to the same account. If an INTERAC© Online refund is declined, a cheque or direct deposit refund will be issued.
Questions
If you would like to inquire about the status of your refund, please contact Financial Services:
Students whose last name starts with A-L: 780-497-5809
Students whose last name starts with M-Z: 780-497-5459
