We recommend that you begin by speaking to your instructor when you have academic-related concerns and issues.
If you feel you need support at any point in this three-step process, contact one or more of the offices listed below.
Speak to your instructor
You can approach your instructor after class, during office hours, by phone or by email.
Speak to your Chair
If you feel uncomfortable speaking to your instructor, or if you don't feel your instructor has effectively addressed your situation, speak to your program Chair.
Speak to your Dean
If you feel uncomfortable speaking to your program Chair, or if you don't feel your Chair has effectively addressed your situation, speak to the Dean of your school or faculty.
We believe fairness and ethical behaviour are best fostered through education and prevention, not policing and discipline. When academic misconduct is suspected or does occur, we treat students fairly and respectfully.
Contact the Academic Integrity Office if you have questions about restorative practices, academic integrity or about the process for reporting or responding to academic misconduct.
Academic Integrity Office
780-633-3083 | email@example.comA, City Centre Campus10700 – 104 AvenueEdmonton, AB
Paul Sopcak, Academic Integrity Coordinator
Peer Support, an initiative of the Students' Association of MacEwan University, is about students helping students. If you need a safe and confidential space to discuss life’s stresses and tough situations, we have trained listeners waiting to meet with you.
Peer Support Centre
780-497-4776 | firstname.lastname@example.orgA, City Centre Campus10700 – 104 AvenueEdmonton, AB
If you are a student with a disability, we support you by coordinating accommodations, such as in-class support and exam services. As well, we are a first point of contact if you have concerns or experience discrimination. We listen to you and refer you to the appropriate on-campus supports.
Services to Students with Disabilities (SSD)
780-497-5886 | email@example.com, City Centre Campus10700 – 104 AvenueEdmonton, AB
If you are having difficulty with an instructor, your faculty/school or the University, we can provide you with support, guidance and representation. Students talk to us about student discipline cases, academic appeals and academic integrity issues such as plagiarism, cheating and improper collaboration. We can help by advocating for a fair and reasonable process.
780-497-5476 | firstname.lastname@example.orgCity Centre Campus10700 – 104 AvenueEdmonton, AB
We support a welcoming, positive and safe learning and working environment for all members of the MacEwan community. Working directly with students, faculty and staff, we resolve disciplinary situations and ensure compliance with university policies.
Contact the Office of Student Conduct if you have questions about potential academic or non-academic misconduct, with or without filing a formal complaint.
Office of Student Conduct
780-633-3422 | email@example.comA, City Centre Campus10700 – 104 AvenueEdmonton, AB
Office hours (by appointment)
Monday – Friday
Do you need help interpreting and understanding policies, processes and decisions? The Student Ombudsperson is an independent, neutral, confidential and accessible resource for all students. You can come here for fair and impartial advice.
780-497-5413 | firstname.lastname@example.org, City Centre Campus10700 – 104 AvenueEdmonton, AB
Cathryn Heslep, Student Ombudsperson
Please call ahead for drop-in availability as summer hours may be modified.
Monday and Wednesday
Tuesday, Thursday, Friday
If you are struggling with personal or academic stress and need someone to talk to, we can support you with free, professional, confidential counselling. Students enrolled in one or more credit courses can meet to discuss health and wellness concerns. The first step is to attend an Initial Consultation (IC).
Wellness and Psychological Services
780-497-5063 | WPS@macewan.ca7-103A, City Centre Campus10700 – 104 AvenueEdmonton, AB621, Alberta College Campus10050 MacDonald DriveEdmonton, AB
MacEwan University students
Initial Consultations for MacEwan University students are available as weekday, drop-in sessions on a first-come, first-served basis at City Centre Campus and by appointment at Alberta College Campus.
Monday – Friday (except Wednesday mornings)
Monday – Friday
MacEwan University faculty, staff and eligible family members
The Employee and Family Assistance Program (EFAP) provides immediate and confidential assistance for any work, health or life concern.