Are you feeling anxious because an instructor suspects you have cheated, plagiarized or collaborated improperly on an assignment? Are you concerned about your marks or overwhelmed by your course load? If you feel unsafe for any reason related to academics, support is available to you.

We recommend that you begin by speaking to your instructor when you have academic-related concerns and issues.

If you feel you need support at any point in this three-step process, contact one or more of the offices listed below.

Number1Speak to your instructor

You can approach your instructor after class, during office hours, by phone or by email.


Number2Speak to your Chair

If you feel uncomfortable speaking to your instructor, or if you don't feel your instructor has effectively addressed your situation, speak to your program Chair.


Number3Speak to your Dean

If you feel uncomfortable speaking to your program Chair, or if you don't feel your Chair has effectively addressed your situation, speak to the Dean of your school or faculty.


Additional support

Academic Integrity Office

We believe fairness and ethical behaviour are best fostered through education and prevention, not policing and discipline. When academic misconduct is suspected or does occur, we treat students fairly and respectfully.

Contact the Academic Integrity Office if you have questions about restorative practices, academic integrity or about the process for reporting or responding to academic misconduct.

Academic Integrity Office

780-633-3083 |

7-103A, City Centre Campus
10700 – 104 Avenue
Edmonton, AB

Paul Sopcak, Academic Integrity Coordinator
Coordinator, Student Conduct, Community Standards and Values

Office hours:

By appointment.

Peer Support Centre

Peer Support, an initiative of the Student Association of MacEwan University,  is about students helping students. If you need a safe and confidential space to discuss life’s stresses and tough situations, we have trained listeners waiting to meet with you.

Peer Support Centre

780-497-4776 |

6-108A, City Centre Campus
10700 – 104 Avenue
Edmonton, AB

Services to Students with Disabilities (SSD)

If you are a student with a disability, we support you by coordinating accommodations, such as in-class support and exam services. As well, we are a first point of contact if you have concerns or experience discrimination. We listen to you and refer you to the appropriate on-campus supports.

Services for Students with Disabilities (SSD)

780-497-5886 |

7-198, City Centre Campus
10700 – 104 Avenue
Edmonton, AB

Student Advocacy

If you are having difficulty with an instructor, your faculty/school or the University, the we can provide you with support, guidance and representation. Students talk to about student discipline cases, academic appeals and academic integrity issues such as plagiarism, cheating and improper collaboration. We can help by advocating for a fair and reasonable process.

Student Advocacy

780-497-5476 |

City Centre Campus
10700 – 104 Avenue
Edmonton, AB

Student Ombudsperson

Do you need help interpreting and understanding policies, processes and decisions? The Student Ombudsperson is an independent, neutral, confidential and accessible resource for all students. You can come here for fair and impartial advice.

Contact the ombudsperson

Cathryn Heslep, Student Ombudsperson
780-497-5413 | | 780-982-5879 (Cell)

7-254, City Centre Campus
10700 - 104 Avenue
Edmonton, AB

Office hours

Please call ahead for drop-in availability as summer hours may be modified.

Monday & Wednesday
8:30 a.m. to 4:30 p.m.

Tuesday, Thursday, Friday
9:00 a.m. to 1:00 p.m.

Wellness and Psychological Services

If you are struggling with personal or academic stress and need someone to talk to, we can support you with free, professional, confidential counselling. Students enrolled in one or more credit courses can meet to discuss health and wellness concerns. Initiate a meeting by attending an Initial Consultation (IC).

Wellness and Psychological Services

780-497-5063 |

7-103A, City Centre Campus
10700 – 104 Avenue
Edmonton, AB

618, Alberta College Campus
10050 MacDonald Drive
Edmonton, AB

Contact City Centre Campus reception at 780-497-5063 to book an appointment with a counsellor at Alberta College Campus.

After hours emergency contacts

  • Dial 9-1-1 or visit the nearest hospital for emergencies

  • Campus Security: 780-497-5555

  • Edmonton Distress Line (24hr): 780-482-4357

  • AHS Mental Health Helpline (24hr): 1-877-303-2642

  • Sexual Assault Centre of Edmonton Crisis Line (24hr): 780-423-4121

  • Local Information and Referrals: 211