Griff and students

 Safe at 

Be prepared

Through videos, brochures and online courses, you can learn how and when to respond to emergencies on campus.

We all have the right to feel safe and be safe on campus. If you have been physically hurt, are experiencing mental or emotional stress for any reason or have encountered potentially dangerous or violent situations, reach out to us. We will listen and take action to help.

At any time, you can report your concern to the Ombudsperson, the Confidence Line or Security Services.

Student Ombudsperson

Do you need help interpreting and understanding policies, processes and decisions? The Student Ombudsperson is an independent, neutral, confidential and accessible resource for all students. You can come here for fair and impartial advice.

Student Ombudsperson

780-497-5413 |

7-254, City Centre Campus
10700 – 104 Avenue
Edmonton, AB

Cathryn Heslep, Student Ombudsperson

Office hours

Please call ahead for drop-in availability as summer hours may be modified.

Monday and Wednesday
8:30 a.m. – 4:30 p.m.

Tuesday, Thursday, Friday
9 a.m. – 1 p.m.

780-982-5879 (Cell)

Confidence Line

If you have experienced or witnessed unwanted, uncomfortable or unethical behaviour, either as an employee or as a student, you can report your concerns to the Confidence Line. We will listen to you, protect your anonymity and direct you to the MacEwan service that can help you best.

How it Works

If you call the Confidence Line number, an operator will take down the details of your report. If you choose to file the report online, you will enter the details yourself, generating a case file.

After creating a report, whether online or over the phone, you may be directed to resources specific to the type of report you’re filing. For example, an academic complaint may be referred to the academic integrity officer or the dean. An assault will be directed to MacEwan Security Services or police.

The report will be shared with appropriate staff at the university, and if you request to remain anonymous your identity will be kept confidential. University staff may follow up by commenting on your online case file, avoiding the need for direct contact if you wish to remain anonymous.

When to use the Confidence Line

Any situation that concerns you warrants a call to Confidence Line. It's also meant to provide some direction if you don't know if the situation is something you should report or not.

Confidence Line can point you to the proper resources and initiate follow-up from the university.

Visit the Confidence Line website or call the toll-free number to submit a report.

Confidence Line


Security Services

Our team responds to a range of situations: lost and found items, suspicious activity, potentially dangerous conditions and emergencies, such as fire, extreme weather or threats to personal safety. We can help if you are in distress, feel unsafe, are worried about a student or have experienced or witnessed violence on campus.

Security Services

780-497-5554 |

Security Service Counter
8-215, City Centre Campus
10700 – 104 Avenue
Edmonton, AB

Urgent 780-497-5555 | Police/Fire/Ambulance 911

Phone 5554 Blue Icon

Security Services - Information

Phone 5555 Blue Icon

Security Services - Urgent
On-Campus Blue Phones (Push Red Button)

Phone 911 Red Icon

Edmonton Emergency Services
Police, Fire, Ambulance

Cannabis on campus

With the October 17 legalization of cannabis, you may have questions about safe use at MacEwan.

more information