Explore your creative side or advance your career. Improve your English or upgrade your high school marks. We offer hundreds of courses for children, youth and adults. Browse a complete list of our course offerings below.
Evaluating Social Innovation
Evaluation and measurement are critical to developing social innovations that tackle tough social, economic and environmental challenges. You will be introduced to the basics of evaluation, including evaluation purposes (e.g., developmental, formative and summative). You will also explore issues related to developing evaluation designs, identifying and developing indicators and measures, and the importance of “failing forward” and “intelligent failure.”
The Promise of Social Innovation Labs
How can you move your change initiative from roundtable talks to action? Learn promising practices that are emerging in the social innovation ecosystem to draw on the strength and creativity of the right collective to help steward solutions through the use of social innovation labs. You will experience how to apply a selection of social innovation lab tools to navigate and make progress on a complex social challenge.
Introduction to Enterprise Information Management
Save time and money by managing information as a strategic asset. Enterprise Information Management (EIM) principles, policies and practices enable organizations to capture, manage, preserve, store and deliver the right information to the right people at the right time. Learn how to build a sustainable EIM program to effectively manage your information, reduce your information-related risks and start realizing a greater return on investment.
EIM Program Design and Deployment
Information is a strategic asset as important as people, financial capital and infrastructure. Learn how to design and deploy Enterprise Information Management (EIM) as a strategic corporate program to move the organization from its current state of information management to the desired future state, in which all information is managed as an asset. Learn how to identify business drivers, build a compelling case and develop a program to achieve a sustainable information management system.
EIM Guiding Precepts - Setting Up for Success
EIM is a set of principles, policies and practices that enable organizations to capture, manage, preserve, store, protect and deliver the right information to the right people at the right time. A formal, documented EIM policy is necessary to provide the organization’s position on how information will be managed and how decisions will be made. It is equally important that a vision and set of principles are developed to guide decision making. Acquire the knowledge and skills to ensure EIM is aligned with your organization’s business objectives; develop and document the principles, policies and practices that will guide decision-making; and assess whether your organization can engrain EIM into its culture to ensure organizational success. Prerequisite: PRDV 0571 EIM Program Design and Deployment
Legislative Requirements for Privacy and Information Management and Security
Given the lack of industry standards regarding information management, organizations must ensure their information management practices are compliant with legislation. Learn about legal compliance requirements such as how information is used in legal proceedings, and issues related to privacy, security, records management, electronic transactions, etc. You will also learn practical methods to analyze risks related to legal requirements and information security, as well as how to mitigate these factors and increase the privacy and information security maturity of your organization.
Information Management Planning
Effective information planning requires understanding what information is required, how it is collected and used, where it is stored, who owns it, and how it is organized. Learn about the information planning process and how to create a business model and value chain, inventory your organization’s information assets, understand the EIM architecture and taxonomy, and identify required projects. You will also explore a variety of techniques and strategies to help you successfully produce and execute an EIM plan. Prerequisite: PRDV 0572 EIM Guiding Precepts – Setting Up for Success
Information Management Lifecycle
All information has a lifecycle that must be managed effectively. Managing information throughout its lifecycle ensures costs are reduced and associated risks are mitigated. Learn about each stage of the information lifecycle, how to determine if the information adds value to the organization, and how to effectively manage the various stages in an organized and sustainable manner. Prerequisite: PRDV 0574 Information Management Planning
Data and Information Stewardship and Quality Management
Good stewardship requires governance structure and clearly defined processes for identifying roles and responsibilities, classifying information, and measuring and reporting on information and data quality. Gain a solid understanding of governance, how poor data quality impacts your business, best practices for data and information stewardship and quality management, and how to improve the quality of your organization’s reporting and business intelligence.
Basics of Business Analysis
Business analysis enables change within organizations by defining needs and recommending solutions that deliver value. Gain an excellent understanding of what business analysis is and why it is so vital to today's organizations. Learn about the role of the business analyst and how to perform key tasks and techniques. Discover A Guide to the Business Analysis Body of Knowledge (BABOK Guide) from International Institute of Business Analysis (IIBA). Learn how these concepts and techniques are applied to real world situations.
Elicitation and Collaboration
Requirements are rarely obvious or clearly defined up front. Business analysts perform the art of elicitation to draw out requirements and develop a clear shared vision. Learn how to perform elicitation, communicate results, and manage collaboration with all stakeholders. Discover how to use a combination of interpersonal and object-based techniques to develop the appropriate approach to performing business analysis for your particular situation.
Requirements Analysis & Design Definition
Once requirements are identified, they need to be modelled so that everyone understands what they are and can ensure they are relevant to the change being performed, then evaluated for potential options. Learn how to evaluate the quality of requirements and how to validate them against the needs to be addressed. Discover the relationship between business analysis and solution design, and how to develop evaluation criteria to determine which option is the best fit for the organization.
Once solutions are in place, organizations need to ensure they are actually meeting business needs and are operating correctly. Learn how to measure the performance of a solution and recommend actions to increase the solution's value. Solution and enterprise limitations will be assessed to identify opportunities to expand organizational capabilities. Techniques such as benchmarking, decision analysis and root cause analysis will be used to determine whether to continue with an existing solution or look for an alternative.
Requirements Life Cycle Mgmt
Requirements can change at any time. Priorities, market factors, new information or solution offerings can all affect requirements. Business analysts need to be able to properly manage changes to requirements and designs. Learn how to assess changes to requirements as they occur. Discover how tracing requirements helps understand the impact of changes, and how to facilitate the prioritization and approval of requirements. Tools and techniques that can be used to manage requirements throughout their entire life cycle will also be examined.
Negotiating for Results
Negotiating is about flexibility and innovative thinking. Whether you are negotiating for products or services, a salary increase, or for a collective agreement, it is important to understand what you are getting into, the result you want, and how you intend to go about it. Learn the basics of negotiation, how to prepare to negotiate, ways to response to challenges, and how to create win-win solutions and suitable agreements.
Business Analysis Planning and Monitoring
Business analysts need to develop approaches and plans that are tailored to the change being considered. Learn how to create appropriate business analysis plans based on the unique combination of people, organizational structure and capabilities, and the proposed change. Develop business analysis governance and information strategies, and assess business analysis performance. Discover how to estimate business analysis activity effort and durations and ensure all stakeholders are engaged in the business analysis approach.
Business analysts help organizations identify problems and opportunities and determine which needs should be addressed. Once a need has been selected, a change strategy is developed based on an assessment of the current state of the organization and the target future state. Learn how to evaluate needs and select change initiatives using qualitative and quantitative criteria, define the scope of a solutions, and assess potential risks.
The Professional Advantage
First impressions count. Have you ever been caught in an awkward moment or felt uncertain about what to say or how to act in a business situation? Learn to communicate confidently and network with assurance, enhance your interpersonal and social etiquette skills so you feel more comfortable with formal dining situations, and present yourself confidently and professionally both within your organization and externally with clients, stakeholders and others.
Become indispensable to any organization by understanding who your internal and external customers are and how to identify and meet their needs. Learn to demonstrate a customer-focused approach and develop strategies to respond efficiently and confidently to inquiries, requests, deal with difficult situations and problem solve. By providing excellent service, you help achieve success for your organization, as well as for you own career.
Become a mentor and help others benefit from your knowledge and expertise. Whether you are a manager looking to accelerate employee development or have been asked to mentor a colleague, there are proven mentoring strategies to guide others in achieving success. In this interactive class you will examine the role of a mentor, the difference between mentoring and coaching, the mentee’s role and how your insight and experience can help others achieve their personal and organizational goals.