Explore your creative side or advance your career. Improve your English or upgrade your high school marks. We offer hundreds of courses for children, youth and adults. Browse a complete list of our course offerings below.
Strategic Project Management
Linking your projects to the organizational strategic plan is an essential strategy for project success. Discover how project governance tools and techniques can help you incorporate a holistic approach to establishing priorities, determining who the key stakeholders are, managing challenges and mitigating risks. Learn how to use a decision-making framework to ensure your project deliverables support your organization's values and goals.
Managing Multiple Projects
As a project manager, you are often expected to oversee multiple projects at one time in the most efficient, effective and timely manner. Learn the essential methodologies required to manage multiple deliverables and schedules. Discover how you can share resources, reduce overhead, and communicate more effectively to overcome challenges and keep your projects moving forward.
Agile Project Management
Use Agile project methods and leaderships skills to enhance the flexibility, collaboration, and productivity of your project team. Prepare your team to respond quickly to the challenges and shifting requirements of projects using proven techniques and processes developed by project management professionals.
Project Survival and Recovery
Why do projects fail and what can you do to ensure successful completion? Examine the common factors that contribute to project failure and learn to analyze the status of your projects with an emphasis on identifying obstacles to their success. Learn about the various strategies and techniques that can help your project recover, such as strategic alignment, communication strategies, and stakeholder engagement, which are all instrumental to ensuring your projects' success.
Challenging Conversations Made Easy
Have you had challenging conversations that didn't go as planned? Whether they involve a manager giving difficult feedback or communicating change, an employee disagreeing with a supervisor or peer, or colleagues dealing with interpersonal issues, these conversations can make us feel uncomfortable and anxious. In this interactive course, you will learn practical strategies for engaging in challenging conversations with increased confidence and ease. You will walk away with tools to help you manage your emotions, organize your thoughts and mentally prepare to discuss difficult issues in a positive and productive manner.
Group Facilitation Techniques
In today's increasingly complex and fast-changing world, collaborations is a necessity for organizations of all types and sizes. Getting and staying on the same page, and working together while leveraging individual and group creativity may not come automatically. Effective group facilitation can help maximize the synergy in collaboration. An effective facilitator can serve as an enabler to help accelerate the process of gaining clarity, solving problems, and building consensus.
Strategies for Managing Projects
Have you ever been given a project to coordinate? Had to prepare an annual report? Organize an office move? Plan an event? These are all projects and managing projects successfully is a valuable skill. In this practical, hands-on course you will learn the basics of managing projects throughout the various phases including conception, planning, execution and completion.
Effective Conflict Management
Mismanaged conflict, whether it be with other employees or with the public, is emotionally draining and affects motivation and productivity. By learning about the causes of conflict, ways to change behaviours and how to communicate without anger, the effects of unproductive conflicts can be avoided or diminished. In this workshop, learn to identify the signs of arising conflicts, understand the source and the use of appropriate skills for effectively managing conflict.
Resolving Everyday Conflict
Conflict is a part of everyday life. It occurs in our workplaces and in our close relationships, as well as at a societal level. All too often we see conflicts leading to aggression, even hostility. Unresolved conflict at work can lead to job dissatisfaction and employee turnover. But if we learn to handle it constructively, conflict can also be a catalyst for change and growth. Learn about the different types of workplace conflict and its effects on individuals and the organization. You will learn how to identify your own conflict style and that of others, understand the problem-solving process, and explore key principles and techniques for managing and resolving conflicts constructively.
Resolving Everyday Conflict - Level II
Developing expertise in conflict resolution is a crucial skill for anyone in a leadership role. In this intensive two-day workshop you will learn and apply intermediate and advanced strategies and tactics in conflict resolution, coaching, negotiation and mediation through role playing and case studies. Regardless of your role in your organization or social network, you will leave equipped with the tools and knowledge to build a positive culture and sustain an atmosphere of respect for diversity and peace. Prerequisite: Resolving Everyday Conflict Level I or equivalent
The Art of Persuasion
Would you like to have more influence in your professional or personal life and impress others with the merits of your ideas? Are you ready to master the art of persuasion? Discover how you can use the four sources of power and the science of persuasion in your verbal and written communications. You will also learn how to tailor your message to fit the different communication and decision-making styles of others and have the opportunity to practice these techniques so you can apply them immediately.
Minute Taking Made Easy
If people can't remember what occurred or what was decided at a meeting, how can the group accomplish its objectives? Discover the top minute-taking tips and techniques, and develop key minute-taking skills that include listening, critical thinking and organization. You learn to produce minutes that include essential, accurate information for informal, semi-formal, formal and action-oriented meetings. When you know how to write minutes for a meeting, you know how to keep track of business.
Effective Business Writing - Level I
Every word you write becomes a reflection of you and your credibility. In today's workplace, effective written communication is critical for success. Develop your ability to organize your ideas using an audience-centred approach to achieve the results you want. You will apply your knowledge with a variety of in-class exercises that will help you master the steps to producing concise business letters. You will also learn how to solve the most common grammar mistakes and how to polish your work by revising, editing and proofreading your written communications.
Reports, Proposals, Plans & More: Effective Professional Writing
Business professionals in every field can enhance their success by mastering how to distill key information and present it to senior management and decision-makers. Learn how to summarize, analyze and extract key points from research results, financial documents, operational reports and customer feedback to generate concise, readable, useful documents that will be used to guide day-to-day decision making and long-term strategic planning.
E-mail Essentials for Business
Increase your credibility in the workplace by writing clear and concise e-mail. Like it or not, your professionalism and competence are often judged based on how well you communicate. Most people treat e-mail very casually, sometimes overlooking the principles of good writing. Learn how to plan and write e-mail using the appropriate format, and why mastering e-mail etiquette is one of the most valuable things you can do to succeed in your career. In addition, you learn how to manage your inbox and organize the e-mail you receive.
Effective Business Writing - Level II
Already a good writer? Enhance your ability to write clear, concise, well-constructed sentences, clarify complex information and document your sources. You will work on writing letters of recommendation, persuasion, refusal or action, as well as learn the essential components of writing well-constructed business cases, proposals and reports. You will also apply techniques for using voice, rhythm and tone. This knowledge and practice will prepare you to create effective documents that will strengthen your business communications.
Finance and Budget Basics
Basic financial skills are absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to understand financial terminology, read financial statements and annual reports, need to organize your books, or need to prepare a budget, this two-day workshop is for you. Become familiar with key financial terms and learn the essentials of bookkeeping, the different types of financial statements, financial ratios, break-even analysis, and budgeting.
Time Management & Priority Planning
Need more time? Learn practical techniques for effective time management and how you can effectively deal with your time wasters (procrastination, unclear priorities, interruptions, e-mail and clutter to name a few). Get more out of your day and your life!
The Art of Public Speaking
Discover what it takes to get through any public speaking situation. Whether you’re delivering a formal presentation or just offering an opinion in a meeting, this is the course for you. Learn what causes your fear of public speaking and techniques that can help you face that fear and move through it. Discover the key factors to effective public speaking and the secret to making powerful presentations.
The Basics of Project Management
Gain an understanding of the project characteristics, along with the five Project Management Process Groups: Initiating, Planning, Executing, Monitoring and Controlling and Closing to enhance overall performance and the success of projects in any organization or industry. Discover how to integrate the ten Knowledge Area processes, tools, techniques and templates in a manner that can be readily applied in the workplace. Learn how to apply various techniques such as stakeholder analysis, work breakdown structure, scheduling, estimating, risk assessments, evaluation criteria, change control and lessons learned.