Challenging Conversations Made Easy

PRDV 0723

Have you had challenging conversations that didn't go as planned? Whether they involve a manager giving difficult feedback or communicating change, an employee disagreeing with a supervisor or peer, or colleagues dealing with interpersonal issues, these conversations can make us feel uncomfortable and anxious. In this interactive course, you will learn practical strategies for engaging in challenging conversations with increased confidence and ease. You will walk away with tools to help you manage your emotions, organize your thoughts and mentally prepare to discuss difficult issues in a positive and productive manner.

Hours: 7

Class Sections

No classes are available for online enrollment at this time.

Communication Courses

Master the art of communicating with these short, hands-on courses.

Management and Supervision

Professional Development Certificate

Develop essential management skills to succeed in today’s workplace.


If you have any questions about your enrolment, or if you would prefer not to enrol online, contact us and we will be happy to assist you.

School of Continuing Education
phone: 780-497-4400
toll-free: 1-855-797-4400

Customized corporate training

Let us develop and deliver custom learning solutions for your workplace. Contact our corporate training team at 780-497-5207 for a comprehensive needs assessment and on-site or off-site training that fits your schedule.

We're moving

The School of Continuing Education will move to Allard Hall at City Centre Campus Fall 2020.