Resolving Everyday Conflict

PRDV 0771

Conflict is a part of everyday life. It occurs in our workplaces and in our close relationships, as well as at a societal level. All too often we see conflicts leading to aggression, even hostility. Unresolved conflict at work can lead to job dissatisfaction and employee turnover. But if we learn to handle it constructively, conflict can also be a catalyst for change and growth. Learn about the different types of workplace conflict and its effects on individuals and the organization. You will learn how to identify your own conflict style and that of others, understand the problem-solving process, and explore key principles and techniques for managing and resolving conflicts constructively.

Hours: 7

Class Sections

No classes are available for online enrollment at this time.

Human Resources Courses

Enhance your HR skills with courses in performance management, conflict resolution, emotional intelligence and employee engagement.


If you have any questions about your enrolment, or if you would prefer not to enrol online, contact us and we will be happy to assist you.

School of Continuing Education
phone: 780-497-4400
toll-free: 1-855-797-4400

Customized corporate training

Let us develop and deliver custom learning solutions for your workplace. Contact our corporate training team at 780-497-5207 for a comprehensive needs assessment and on-site or off-site training that fits your schedule.

We're moving

The School of Continuing Education will move to Allard Hall at City Centre Campus Fall 2020.