4 answers to students’ biggest tech support questions

March 27, 2020 | Campus Life
MacEwan University’s tech support staff are busy answering your questions these days – between March 16 and 26 they used live chat and email to address more than 1,000 requests for assistance (a shout-out to each and every one of the people taking those calls and responding to those chats).

Here, they share answers to the tech support questions our students ask most.

1. You can still access all of the apps you were using on campus

All of the software applications available on the computers in the library and computer labs across campus are available to you online. If you’ve got a browser and an Internet connection, just log into myStudentSystem and follow the instructions to use myApps. You’ll be able to access applications like Power BI, Sage 50 Accounting, Quickbooks and more directly in your web browser – you don’t even have to install them. And it works on a tablet or a Chromebook too.

2. Yes, you can also use Microsoft Office 365

Microsoft Office 365 (O365) isn’t part of myApps right now, but if you need to access Word, PowerPoint, Excel or OneNote, you can sign up for O365 using your student email and access them separately. And you can download O365 apps on a PC, Mac, tablet or even a smartphone.

3. Got groupwork? Try a video call

You can get lots done when you connect your group members with an audio/video call using Google Hangouts Meet. Start a video call, then invite your group. You can even call phones (it’s free for Canadian and U.S. numbers).

4. Having trouble? Live chat with a tech

If you’re struggling to get set up with the apps and technology you need to learn online, our techs are standing by to help every day of the week (check here for up-to-date virtual support hours). Reach out to them using live chat or email.

If you’ve lost your password or somehow managed to lock yourself out (don’t worry, we’ve all done it at some point), you can fix that all on your own with tech support’s self-serve option. See how.


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