TUITION, FEES & PAYMENT
REFUNDS
Students may be eligible to receive refunds for tuition, student fees and special and material fees according to the regulations outlined in university policy. Application fees, service fees and miscellaneous fees are non-refundable.
Refund policy
The Refunds of Tuition and Student Fees policy applies to tuition, special fees and material fees. Application fees, service fees and miscellaneous fees are non-refundable and therefore not within the scope of the policy. A portion of the admission confirmation deposit may be refundable.
Refund deadlines are strictly enforced. Find these deadlines in MacEwan University’s Academic Schedule and in the deadlines section of your Student Center in myStudentSystem.
Refund payment process
Refunds are generated when a credit balance exists on your myStudentSystem account. It may take from four to six weeks to process your refund.
Refund methods vary according to the original payment method.
| Original Payment | Refund Method | Important Notes |
|---|---|---|
| Cheque or bank transfer (Online / telephone) | Cheque or direct deposit | Update payment information in myStudentSystem. It can take 3 to 5 business days from the processing date for a refund to appear on your bank account balance. Cheques are processed on Thursdays. |
| Credit card | Original credit card* | Refunds can only be issued to the original card that is used to make the payment. It can take 3 to 5 business days from the processing date for a refund to appear on your account. |
| INTERAC© Online | INTERAC© Online | If an INTERAC© Online refund is declined, a cheque or direct deposit refund will be issued. See notes above. |
| Flywire | Flywire | Payment will be returned to the original Flywire account. |
*If you choose to pay using a prepaid credit card or credit card gift card, make sure you keep it. If you are entitled to a refund, and you no longer have the original card, you will need to contact the credit card company directly to arrange the refund.
Use myStudentSystem to update payment information
Where the option exists, MacEwan University recommends direct deposit as the most secure, reliable, and convenient method for students to receive their refunds. Use myStudentSystem to set up direct deposit.
If you do not set up direct deposit, a cheque will be mailed to your current address in myStudentSystem. Please confirm that your address is correct and that it is the address where you want your cheque mailed.
Enter your bank account details and direct deposit information in myStudentSystem. You may change the bank account information associated with your direct deposit enrolment as necessary by following the same steps.
It is your responsibility to ensure that the direct deposit information you provide is accurate and to update your information if it changes.
- Log in to myPortal.MacEwan.ca using your Network ID and password.
- Launch myStudentSystem from the Quick Links menu.
- From your student homepage, select Fees.
- Select Direct Deposit in the menu.
- Click Enroll in Direct Deposit.
- Enter your bank account details:
- Enter the bank code (institution number).
- Enter the name of the account holder.
- Select the account type: chequing or savings.
- Enter the account number.
- Confirm the account number.
- Enter the branch number (transit number)
- Click Yes to agree to the terms and conditions.
- Click Submit to complete the process.
If you wish to cancel your direct deposit enrolment, contact the finance department at acctrec@macewan.ca from your @mymacewan.ca student Gmail account.
Follow these steps to confirm or update your mailing address.
- Log in to myPortal.MacEwan.ca using your Network ID and password.
- Launch myStudentSystem from the Quick Links menu.
- From your student homepage, Select Profile.
- Select Addresses from the menu.
- Select your Current address.
- Update your information.
- Click Save.